30
What to do if trouble occurs
GB
What to do if trouble occurs
Interference with and repairs to the appliance by unqualified per-
sons are dangerous as they can result in an electric shock or a
short circuit. Do not interfere with or try to repair the appliance;
this could cause injury to persons and damage to the appliance.
Always have such work done by an expert, e.g. a Customer
Service technician.
Please note
If your appliance is faulty, please check whether you can rectify
the problem yourself by consulting these instructions for use.
You may be able to rectify some problems yourself. They are
described below.
The fuses blow regularly?
• Contact a technical customer service or an electrician!
You can't switch your hob on?
• Has the wiring system (fuse box) in the house blown a fuse?
• Has the hob been connected to the mains?
• Are the sensor keys locked, i.e. does the lock control lamp
above the
lock key
light up?
• Have the sensor keys been locked (child safety device), i.e. an
L is shown in the display?
• Are the sensor keys partly covered by a damp cloth, fluid or a
metallic object? Please rectify.
The hob or a cooking zone has suddenly switched off
• Did you accidentally press the ON/OFF key?
• Are the sensor keys partly covered by a damp cloth, fluid or a
metallic object? A buzzer will sound briefly. After a few sec-
onds the appliance will switch off. Please remove the item
located in front of the sensor keys.
• Has the safety cut-off device been activated, i.e. was a cook-
ing setting operated unchanged beyond a specific period of
time? See the section on “operation time limit”.
The symbol will blink and a time-limited continuous
signal will sound.
Food which has boiled over, cookware or other items are causing
the touch control sensor keys to be consistently operated.
Remedy: clean the surface or remove the item.
To delete the symbol press the same key or switch the hob off
and on.
Error code E2 is indicated?
The electronic unit is too hot. Check the installation of the hob.
Make sure that there is sufficient ventilation.
An error code (ERxx or Ex) is indicated?
The appliance has developed a technical defect. Please call Cus-
tomer service.
Cooking zone cannot be switched off.
• Faulty electronic component.
Disconnect the fuse, call Customer Service.
Cooking zone does not heat up.
• Cooking zone defective. Call Customer Service.
• Inner circuit of a multi-circuit cooking zone defective.
Under no circumstances continue to use the outer circuit which
is still working! Immediately call Customer Service.
Does the hob make noises (clicking or cracking noises) or
can a buzzing sound be heard when the hob is switched on?
• This is design-specific and has no influence on quality and
operation.
LED display for cooking settings and residual heat display H
does not come on or only partially.
• LED display defective. Call Customer Service.
Risk of burning, as the temperature warning is not guaranteed.
Does the hob have tears or cracks?
There is a risk of electric shocks if the glass ceramic hob devel-
ops fractures, cracks, tears or damage of any other kind. Immedi-
ately switch off the appliance. Disconnect the fuse immediately
and call Customer Service.
