The packaging of your product is made of recyclable materials. Do not throw it out with your usual
garbage; take advantage of your local recycling program.
ENVIRONMENTAL PROTECTION
This Krups’ product is warranted for 1 year from the date of purchase against defects in material
and workmanship. During this period, the Krups’ product that, upon inspection by Krups, is proved
defective, will be repaired or replaced, at Krups’ option, without charge to the customer. If a
replacement product is sent, it will carry the remaining warranty of the original product. This warranty
does not apply to any defect arising from a buyer’s or user’s misuse of the product, negligence,
failure to follow Krups’ instructions, use on current or voltage other than that stamped on the
product, wear and tear, alteration or repair not authorized by Krups, or use for commercial purposes.
THE WARRANTIES SET FORTH HEREIN ARE EXCLUSIVE AND NO OTHER WARRANTIES,
EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE, ARE MADE BY
KRUPS OR ARE AUTHORIZED TO BE MADE WTH RESPECT TO THE PRODUCT.
Some states do not allow limitation on how long an implied warranty lasts or do not allow the exclusion
of incidental or consequential damages, so the above limitations may not apply to you. This warranty
gives you specific legal rights, and you may also have other rights, which vary from state to state.
If you believe your product is defective, take the product (or send it postage prepaid) along with proof
of purchase to the nearest authorized Krups Service Center. (To find the nearest authorized Krups
Service Center visit the Krups website or contact the Krups Consumer Service in your country indicated
below). If you send the product, please include a letter explaining the nature of the claimed defect.
Krups Service Centre locations can be found by visiting the website
www.krupsUSA.com
in the USA or
www.krups.ca in Canada.
When shipping the product to the service center please include a note explaining the issue, a copy of the
sales receipt and provide a valid return address on the outside of the shipping box (no PO Boxes).
If the product is out of warranty or warranty can’t be validated, the service center will send an estimate
of repair for your approval.
CONSUMER SERVICE
If you have additional questions, please call our Consumer Service Department. It is helpful to have the
product available at the time of your call and to know the reference number that can generally be found
on the base of the product.
USA
CANADA
Phone 1-800-526-5377
Phone 1-800-418-3325
Hours* Monday – Thursday
Hours* Monday – Friday
from 8:00 a.m. – 6:30 p.m. (EST)
8:30 a.m. – 4:30 p.m. (EST)
Friday from 8:00 a.m. - 6:30 p.m. (EST)
Letters should be addressed to:
Letters should be addressed to:
Krups
Groupe SEB Canada Inc.
196 Boston Avenue
455 Finchdene Square
Medford, MA 02155 USA
Scarborough, Ontario M1X 1B7
Only letters can be accepted at this address. Packages without a return authorization number will be
refused.
*Please note hours are subject to change.
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