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: www.krups.com
With a strong commitment to the environment, most of Krups products are
repairable during and after the warranty period. Before returning any defective
products to the point of purchase, please call Krups consumer service directly
at the phone number below for repair options.
Your help to sustain the environment is appreciated!
After sales service
The appliance isn't user-serviceable. If it's not working properly, check that:
- You've followed the instructions correctly;
- The main supply fuse/circuit breaker hasn't blown/tripped.
If it still doesn't work, consult your retailer.
The Warranty
This product is warrantyd by Krups for a period of
2 years
against any manufacturing defect
in materials or workmanship, starting from the initial date of purchase.
The manufacturer's warranty by Krups is an extra benefit which does not affect consumer's
Statutory Rights.
The Krups warranty covers all costs related to restoring the proven defective product so that
it conforms to its original specifications, through the repair or replacement of any defective
part and the necessary labor. At Krups’s choice, a replacement product may be provided
instead of repairing a defective product. Krups’s sole obligation and your exclusive resolution
under this warranty are limited to such repair or replacement.
Conditions & Exclusions
The Krups warranty only applies within USA, Canada & Mexico, and is valid only on
presentation of a proof of purchase. The product can be taken directly in person to an
authorized
service centre or must be adequately packaged and returned, by recorded delivery (or
equivalent method of postage), to a Krups authorized service centre. Full address details for
each country’s authorized service centre are listed on the Krups website (www.krups.com) or
by calling the appropriate telephone number listed below to request the appropriate postal
address.
Krups shall not be obliged to repair or replace any product which is not accompanied by a
valid proof of purchase.
This warranty will not cover any damage which could occur as a result of misuse, negligence,
failure to follow Krups instructions, use on current or voltage other than as stamped on the
product, or a modification or unauthorized repair of the product. It also does not cover normal
tear and wear, maintenance or replacement of consumable parts, and the following:
-using the wrong type of water
-scaling (any de-scaling must be carried out according to the instructions for use);
-ingress of water, dust or insects into the product;
-mechanical damages, overloading
-damages or bad results due to wrong voltage or frequency
-accidents including fire, flood, lightning, etc
-professional or commercial use
-damage to any glass or porcelain ware in the product
MANUFACTURER’S WARRANTY
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