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How to Make a Warranty Claim
If you are a
consumer purchaser
, please contact a Kraus Customer Service Representative at:
Kraus USA Plumbing, LLC
12 Harbor Park Drive
Port Washington, NY 11050
Toll-free 800-775-0703
If you are a
plumbing contractor or trade professional
, please contact a Kraus Pro Representative at:
Kraus USA Plumbing, LLC
12 Harbor Park Drive
Port Washington, NY 11050
516-801-8955
If you are an
authorized partner
, please contact a Partner Support Representative at:
Kraus USA Plumbing, LLC
12 Harbor Park Drive
Port Washington, NY 11050
516-801-8954
In requesting warranty service, please be ready to provide your proof of purchase and a description of the problem.
Shipping charges will be covered for the first (1) year of the warranted replacement part or product (HI, AK, and Puerto
Rico shipping charges may apply). International shipping fees are not included.
Limitation on Duration of Implied Warranties
Please note that some states/provinces (including Quebec) do not allow limitations on how long an implied
warranty lasts, so the below limitations may not apply to you. TO THE MAXIMUM EXTENT PERMITTED BY
APPLICABLE LAW, ANY IMPLIED WARRANTY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND
OF FITNESS FOR A PARTICULAR PURPOSE, IS LIMITED TO THE STATUTORY PERIOD OR THE DURATION OF THIS
WARRANTY, WHICHEVER IS SHORTER.
Limitation of Special, Incidental or Consequential Damages
Please note that some states/provinces (including Quebec) do not allow the exclusion or limitation of special,
incidental or consequential damages, so the below limitations and exclusions may not apply to you. TO THE
MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THIS WARRANTY DOES NOT COVER, AND KRAUS USA
PLUMBING, LLC SHALL NOT BE LIABLE FOR, ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES
(INCLUDING LABOR CHARGES TO REPAIR, REPLACE, INSTALL OR REMOVE THIS PRODUCT), WHETHER ARISING
OUT OF BREACH OF ANY EXPRESS OR IMPLIED WARRANTY, BREACH OF CONTRACT, TORT, OR OTHERWISE.
This warranty gives you specific legal rights, and you may also have other rights which vary from state/province to
state/province.
Download the Kraus Care & Maintenance Guide at:
http://www.kraususa.com/maintenance
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