Checklist to prepare your connection
IF YOU STILL HAVE ACCESS TO THE INTERNET
View the user manual(s) online
Consult the interactive user manual for all ordered products and keep them on your desktop, as you
may need them during installation. Go to
kpn.com/handleidingen
to find the 'Experia Box' user manual.
Watch the installation videos at
kpn.com/installatievideo
for additional explanations on how to install all devices.
Do you already have an Experia Box?
Always connect your new Experia Box!
Make sure you also replace any old cables with the cables provided.
BEFORE YOU START
- STEP 1
Have you received your confirmation letter?
Did you received a confirmation letter in the post or by e-mail? This letter contains the information that you will need for the installation process.
INTERNET:
Check the activation date in the confirmation letter. You can start the installation
from this date.
Did you lose your confirmation letter? Then go to
kpn.com/orderstatus
to find your activation date.
You cannot use your KPN services with the equipment from your do-it-yourself installation package until this date.
Note down Network Name (SSID) and Password (WPA2)
Note down or take a picture of the SSID (network name) and the WPA2 code (password).
You can find these details on the removable card on the back of the Experia Box. You will need this information for a wireless connection.
Is a free power outlet available?
Check whether there is an empty power outlet near the connection point for your Experia Box.
Are all cables long enough and free from damage?
Only use the cables provided. Refer to the overview of the cables on the back of this page and discover the function of each coloured cable.
For longer or new cables, go to
https://apparatuurvoorthuis.kpn.com
or a KPN store.
Check the tools you will need.
For two types of main connection points, you will need some wire cutters (see also
kpn.com/handleidingen
).
For your own safety, use insulated tools.
INTERACTIVE TV:
Have you received your subscription details?
You can find your subscription number and PIN code in your confirmation letter or e-mail.
PHONE:
Switch off VoiceMail.
Make sure messages cannot be left on your old VoiceMail.
KPN landline phone service: Dial
#61#
on the telephone currently connected to your landline to switch off VoiceMail.
PHONE:
Switch off call forwarding.
Make sure that call forwarding from or to your landline telephone on your old network is disabled.
KPN landline phone service: Dial #21# or #67# on the telephone currently connected to your landline to switch off call forwarding.