12
WARRANTY
TERMS A
ND CONDITIONS OF WARRANTY
PRODUCT
WARRANTY PERIOD
MODEL NO.
Storage Water Heater
24 Months
KWHZF15Y / KWHZF25Y
We, Future Value Retail India Limited (hereafter referred to as the Company) Warrants to the purchaser of this KORYO Water
Heater (hereafter called Product) Bearing Sl.No. as mentioned in the Warranty Card, that for a period of 24 months commencing
from the date of original purchase, additionally 13 years warranty on inner tank totalling up to 15 years. The Company or its
Authorised Service Franchisees will repair or replace with new or functionally operative parts, free of charge, any part or parts of
the Product that are defective and the defect has been identified to be on account of faulty material or workmanship and not due to
improper usage.
1.
The Warranty is valid only in India.
2.
This Warranty is applicable to the first purchaser of the Product. Further, the Warranty is applicable only if a defect has been
identified to be on account of faulty material or workmanship and not due to improper usage.
3.
The Company or its Authorised Service Franchisee alone can install / re-install, service / repair the Product.
4.
The service / repair under the Warranty will be provided within Municipal Limits of the town where the Company's Branch
Offices or the Authorised Service Franchisees are located.
5.
If a Product that is installed beyond the Municipal Limits of the Company's Branch / Authorised Service Franchisee locations
requires service / repair, then customer has to bear and pay for all expenses of Service personnel in connection with to & fro
travel expenses (from the location of the Branches / Authorised Service Franchisees to customer's location and back) and
other incidental expenses including transportation expenses of the Product / Spare parts / Components, at the rates
prevailing.
6.
The customer must inform the Company or its Authorised Service Franchisee of any change of location (whether within the
City or to another City) of the Product at least one week prior to such change of location. Failure on the part of the customer to
do so, will absolve the Company from the obligations under this Warranty.
7.
The Product has to be inspected by the Company or its Authorised Service Franchisee prior to shifting of location as well as
before using the Product at the new location. The inspection fee levied by the Company or its Authorised Service Franchisee
and cost of rectification of any damage in transit detected during the inspection shall be borne and paid by the customer. The
Warranty shall continue to be in force for the remaining period if at the time of restarting / reinstalling the Product it is found to
be in working order by the Company or its Authorised Service Franchisee. In case of any damage to product during shifting,
the Warranty would cease to be effective.
8.
The Company will make every effort to carry out repairs / replacement of parts / components under this Warranty
expeditiously. In the event of any delay in service due to lack / non-availability of spare parts / component the Company shall
not be liable for any consequential damages.
9.
The Warranty shall automatically terminate on the expiry of Warranty Period specified in the Warranty Card, even if the
Product may not have been in use for any time during the Warranty Period, for any reason whatsoever.
10. In the event of repairs / replacements of any parts of the Product this Warranty will thereafter continue and remain in force only
for the unexpired Period of the Warranty. Moreover the time taken for repair/replacement and in transit whether under the
Warranty or otherwise shall not be excluded from the Warranty Period.
11. This Warranty will continue to be in force for the terms specified above irrespective of what replacements may be
provided under it and such replacements shall not attract any fresh period of Warranty, beyond the Period specified in the
Warranty Card.
12. It is entirely left to the Company's discretion to effect repairs / replacements of parts or components at the site of installation or
at the Service Centre of its Branches or Authorised Service Franchisees or at its Head Quarters at Mumbai.
13. The Company or its Authorised Service Franchisees reserve their right to retain any spare parts or components replaced on
account of any defect noticed in the Product, during the Warranty Period.
14. This Warranty does not cover any excise duty, central or state sales tax and octroi or any other local taxes payable on
the spare parts / sealed system parts / components which the Company may supply or repair free of cost during Warranty
Period. The Warranty does not cover the cost of packing, to & fro freight charges, delivery and transportation charges on
the spare parts / components sent to the Company's Head Quarters or the location of the Authorised Service Franchisee or its
Branches.
15. In no event shall the Company or its Authorised Service Franchisees be liable for special or consequential damages or
resulting liability, damage or loss arising directly or indirectly for any delay in the performance of this Warranty, due to causes
beyond their control.
16. This Warranty does not cover corrosion, accessories including turn table, glassware, roller base and aesthetic design
parts / components.
17. This warranty shall not in any case extend towards payment of any monetary consideration whatsoever.
18. The Company's employees or its Authorised Service Franchisee / Dealers do not have any authority either to extend the
Warranty Period and / or to vary the terms of this Warranty.
19. The Warranty is affected in Mumbai and claims if any shall be made only before the competent Courts having jurisdiction in
Mumbai. No claims whatsoever shall be made against the Company outside Mumbai, notwithstanding that the Product may
have been sold or delivered or any stipulation or commitment in respect thereof may have been made elsewhere.
