16
Troubleshooting
The latest information is provided on the Web.
Please refer to
http://www.korg.com/products/audio/audiogate3/
.
The power won’t turn on, the device is not recognized by computer, or the
operation is unstable
• Which USB cable are you using?
Use the included USB cable.
Some commercially available USB cables only support Full Speed. If you provide your
own cable, be sure that it supports USB 2.0 High Speed.
• Are you using a USB hub?
If the DS-DAC-100/100m/10 is connected via a bus-powered USB hub, there might be
insufficient power for the DS-DAC-100/100m/10 to power-on, or operation might be un-
stable.
In this case, connect the DS-DAC-100/100m/10 directly to a USB port on the computer
itself without going through a USB hub, or use a self-powered hub that supports USB 2.0
High Speed.
• Could the USB cable be broken?
• Is your computer’s USB port working correctly?
No sound is coming from the DS-DAC-100/100m/10
• Check whether the DS-DAC-100/100m/10 is correctly recognized in the Korg DS-DAC-10
Control Panel.
Windows users
Open the Windows Start menu
→
All Programs
→
Korg
→
USB Audio Device
→
USB
Audio Device Control Panel.
If the Driver and Firmware versions are displayed as -.-.- in the Version tab, the DS-
DAC-100/100m/10 has not been correctly recognized. Disconnect the USB cable, then
reconnect it and check this indication again.
Mac OS X users
In the Applications
→
Korg
→
USB Audio Device folder, open KorgDSDAC10Control-
Panel.app.
If the Driver and Firmware versions are displayed as -.-.- in the Version tab, the DS-
DAC-100/100m/10 has not been correctly recognized. Disconnect the USB cable, then
reconnect it and check this indication again.
• In some cases, the sample rate indicators of the DS-DAC-100 (or the DS-DAC-100m or
DS-DAC-10) will indicate an error.
→
Refer to the section “Multiple sample rate indicators are lit.”