IX. Standard Warranty
THIS WARRANTY CONSTITUTES THE ENTIRE WARRANTY WITH RESPECT TO THE PRODUCT AND IS IN
LIEU OF ALL OTHERS, EXPRESSED OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY
AND WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE AND IN NO EVENT IS KOOLTRONIC
RESPONSIBLE FOR ANY CONSEQUENTIAL DAMAGES OF ANY NATURE WHATSOEVER.
RETURN AUTHORIZATION (RA) PROCEDURE
KOOLTRONIC products are warranted to be free of defects
in workmanship, materials and components. The following
warranty periods apply from date of shipment:
■
Air moving devices/components and hermetic system
components: 1 year
■
Spare parts, except filters: 90 days
The above warranty applies when the equipment is operated
under the following conditions:
■
Ambient temperature not in excess of 125°F (52°C) in
normal atmosphere or as stated on product nameplate
■
Voltage variation no greater than ± 10% from nameplate
rating
■
Frequency variation no greater than ± 3Hz from nameplate
rating
■
Maximum cooling load no higher than air conditioner
nameplate rating
■
Waiting five minutes before restarting air conditioner after
intentional or accidental shutoff
■
Compliance to all other installation, maintenance and
operating instructions, as supplied
■
The purchaser assumes the responsibility of grounding
the unit and installing it in accordance with local electrical
and safety codes, as well as the National Electric Code
(NEC) and OSHA
KOOLTRONIC cannot assume responsibility for
mis-application of its products or the erroneous
selection of an inappropriate product by a non-
authorized KOOLTRONIC representative . Our
applications engineers will gladly assist in the
selection of the proper product, provided all
required details of the application are furnished.
■
All returns require a Return Authorization number whether
the return is for warranty or non-warranty repair, rotation of
stock, damage or any other reason. Returns without an RA
number will be refused.
■
Customer must call KOOLTRONIC After Sale Kare (ASK),
Pennington, New Jersey (609 • 466 • 3400) to obtain an RA
number, or email [email protected].
■
The following information is required when an RA is
requested:
- Original customer Purchase Order number and date
- Date product was received by customer
- Number of parts to be returned
- Product description, model and serial number
- Reason for return
- Action requested
- Contact name, telephone, FAX numbers and e-mail address
■
Pack unit in a suitable container for shipment, preferably the
original packaging if available. All Heat Exchangers must
be returned in an upright position properly secured to a
pallet.
Improper packaging may void warranty claim.
If
a Heat Exchanger is received laying down or shipped via
UPS or similar small parcel service the warranty will be void.
■
Mark carton prominently with KOOLTRONIC’s Return
Authorization Number.
■
Enclose all pertinent documents.
■
Freight charges on all products returned to KOOLTRONIC
shall be paid by the customer. Unauthorized collect shipments
will be refused.
■
If a unit is repaired under Warranty, KOOLTRONIC will pay
the freight charges both ways within the Continental USA
at KOOLTRONIC’s negotiated rates. Warranty repaired
units will be returned to customer at KOOLTRONIC expense
only within the Continental USA.
■
All authorized returns are subject to a restocking fee.
KOOLTRONIC assumes no liability beyond the repair or
replacement of its own product. This Warranty does not
cover:
■
Labor or reimbursement of labor for evaluation, removal,
installation, repair, or cost of any warranted part, unless
authorized in writing by KOOLTRONIC
■
Use of equipment for other than its designed purpose or
operating conditions
■
Operation in harsh, oily, corrosive or other abnormal
environmental conditions, without the proper filtration,
sealing, protective coatings and/or weather protection
■
Damage to hermetic system resulting from continuous
operation with dirty or clogged air filters or improper or
negligent maintenance
■
Use of refrigerant other than designated
■
Customer modification or abuse
■
Shipping damage or other accident (Claims for shipping
damage are the responsibility of the customer. Timely
claims must be filed by the customer with the freight carrier)
■
Cracked or broken hermetic tubing, brazed joints or other
internal damage caused by shipping or mishandling
■
Damage caused by shipping units attached to an
enclosure
■
Any and all conditions resulting from noncompliance with
the preceding operating conditions
■
Returned freight must be paid by customer
■
This standard warranty does not apply to custom
products. Consult your KOOLTRONIC representative
for limitations
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