Kontron PCI-COM422, User Manual

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page 12 PCI-COM422 User’s Guide
Guarantee and Warranty Policy
Guarantee
A thirty day money-back guarantee is provided on all standard products sold. Special
order products are covered by our Limited Warranty, however they may not be returned
for refund or credit. EPROMs, RAM, Flash EPROMs or other forms of solid electronic
media are not returnable for credit - but for replacement only. An extended warranty is
available. Consult the factory.
Refunds
In order to receive a refund on a product for the purchase price, the product must not
have been damaged by the customer or by the common carrier chosen by the customer
to return the goods and the product must be returned complete (meaning all user’s
guides, software, cables, etc.) within 30 days of receipt and in an as-new and resalable
condition. The “Return Procedure” must be followed to assure a prompt refund.
Restocking Charges
Product returned after 30 days, and before 60 days, of the purchase will be subject to a
minimum 20% restocking charge and charges for any damaged or missing parts.
Products not returned within 60 days of purchase, or products which are not in an as-
new and resalable condition, are not eligible for a credit return and will be returned to
the customer.
Limited Warranty
Effective April 1, 1998, all products carry a 2-year limited warranty. Within 2 years of
purchase, Kontron will repair or replace, at our option, any defective product. Kontron
will service the warranty for all standard catalog products for the first two years from the
date of shipment. Please note: The 2-year warranty may not apply to special promotion
items. Please consult the factory for warranty verification.
The limited warranty is void if the product has been subjected to alteration, neglect,
misuse, or abuse; if any repairs have been attempted by anyone other than Kontron or
its authorized agent; or if the failure is caused by accident, acts of God, or other causes
beyond the control of Kontron or the manufacturer. Neglect, misuse, and abuse shall
include any installation, operation, or maintenance of the product other than in
accordance with the user’s guide.
No agent, dealer, distributor, service company, or other party is authorized to change,
modify, or extend the terms of this Limited Warranty in any manner whatsoever. Kontron
reserves the right to make changes or improvements in any product without incurring
any obligation to similarly alter products previously purchased.