Chapter 8 Troubleshooting
159
Multifeed error occurs frequently.
Does the condition of the documents fulfill the requirements
described in "Precautions" in
?
No
Use a document that satisfies the required conditions.
For more details, refer to
"2.2 Documents for Scanning" (page 40)
.
Yes
When the multifeed detection is set to ON, do the settings
satisfy the requirement to accurately detect multifeed?
No
Configure a setting that fulfills the conditions to detect multifeed accurately.
For conditions on multifeed detection, refer to
"Conditions for Multifeed Detection" (page 44)
Specify a range for multifeed detection if necessary (
"Detecting Multifeed Errors" (page 112)
Yes
Did you fan the documents before loading them on the
scanner?
No
Fan the documents before loading.
Yes
Has the document just been printed out from a copier or a
laser printer?
Yes
Fan the documents three to four times to remove static electricity.
No
Is the document stack thinner than 50 mm?
No
Reduce the amount of sheets.
Yes
Does the document stack weigh less than 5 kg?
No
Reduce the amount of sheets.
Yes
Are the consumables (*1) installed correctly?
No
Install the consumables (*1) correctly.
For information on how to install the consumables, refer to
"Chapter 7 Replacing Consumables" (page 130)
.
Yes
Are any of the consumables (*1) dirty?
Yes
Clean the consumables (*1).
For more information on cleaning, refer to
"6.2 Cleaning the ADF (with Cleaning Sheet)" (page 121)
Cleaning the ADF (with cloth)" (page 123)
.
No
Are any of the consumables (*1) worn out?
Yes
Check the Consumables Counter. Replace the consumables if necessary.
For information on how to replace the consumables, refer to
"Chapter 7 Replacing Consumables" (page 130)
No
