Konica Minolta BIZHUB C353P, User Manual

Page: 495 / 516

C353P 15-20
Authentication unit (IC card type AU-201)
15
15.7 Troubleshooting
If a problem occurs while running the system, refer to the following.
If the problem is not corrected after the described operation is performed, contact your technical
representative.
Condition Possible cause Remedy
The message appears on a compu-
ter where registration failed. With this device, the scanning time
is limited to 10 seconds. This mes-
sage appears if scanning was not
possible within the limited period of
time. Refer to "Positioning the IC card" on
page 15-6
and check how to position
the IC card in order to complete scan-
ning within the limited period of time.
The message "Failed to Auth." ap-
pears on the machine. If "Card Authenti Password"
was selected:
Is the password typed in correctly? Check the password, and type it in
correctly.
Scanning does not begin. Was the machine restarted after this
device was connected to it? Turn the machine off with the power
switch and temporarily disconnect the
USB cable from this device or the ma-
chine before connecting it again and
waiting 10 seconds before turning on
the multifunctional product with the
power switch.
The Add New Hardware Wizard
starts when this device is connected
to the computer. Is this device connected to the same
USB port used when the driver was
installed? If this device is connected to a USB
port different from the one used when
the driver was installed, the Add New
Hardware Wizard may start. Use the
same USB port used when the driver
was installed.