Konica Minolta Bizhub 222, Service Manual

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Field Service Ver. 1.0 Dec. 2008 12. Troubleshooting
185
FK-503
TROUBLESHOOTING
12.2.11 IP Scanner
1 EAXXXX A LAN cable is not connected. Check that the LAN cable is connected
correctly.
The network of the network multi-
function machine and the PC with the
IP address of the destination mis-
match. Confirm whether the network settings of
the PC and the network settings of the
network multi-function machine pose a
network-type problem.
The network settings in the PC have
not been set correctly.
Check the TCP/IP settings of the PC.
The network board of the PC with the
IP address of the destination has
failed.
Replace the network board or the PC.
Power is not being supplied to the
HUB.
Supply power to the HUB.
A cross-type network cable is not
being used for Peer-to-Peer connec-
tion.
Use a cross-type cable.
The network cable is disconnected. Replace the network cable.
Network load in the destination PC is
too high.
Check whether a mail with large size
data is received in the destination PC, or
a large file is downloaded from the Web.
There is too much transmission data.
If the scan resolution is set high, scan
fewer pages.
The access is limited by the firewall
(Windows Firewall) of the network
connection in the PC. Consult with the network administrator,
and change the firewall (Windows Fire-
wall) settings of the network connection.
Item No. Error Code Possible Cause Action to be Taken
Item No. Error Code Possible Cause Action to be Taken
1 EAXXXX The power of the PC with the destina-
tion IP address is not turned ON. Confirm that the power of the PC is
turned ON and that ImageReceiver is
running.
The ImageReceiver is not running. Start up ImageReceiver.
The IP address specified for the des-
tination is wrong. Set the IP address of the destination PC
again.
The PC is receiving from another
scanner. Try transmission again after reception is
completed.
An IP address of a network multi-
function machine other than that of
the sender is set with the ImageRe-
ceiver settings of the PC with the des-
tination IP address. The network multi-function machine that
is the destination is fixed. To send from
the current network multi-function
machine anyway, delete the IP address
in the ImageReceiver setting and reboot
ImageReceiver.
The IP address of the destination is
not correctly set in the ImageRe-
ceiver setting. Delete the IP address in the ImageRe-
ceiver setting and reboot ImageReceiver.
The IP address of the sender is not
set correctly in [Receive Settings] -
[Connection Filter]. Set the IP address correctly in
[Receive Settings] - [Connection Filter]
setting, and reboot ImageReceiver.