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6. TROUBLESHOOTING&TRANSPORT
6.1 Troubleshooting
If you still have a problem with your appliance after checking these basic troubleshooting
steps, please contact an authorised service person or qualified technician.
Problem
Possible Cause
Solution
Hob control card’s display is blacked
out. The hob or cooking zones
cannot be switched on.
There is no power supply.
Check the household fuse for the
appliance.
Check whether there is a power
cut by trying other electronic
appliances.
The hob switches off while it is in
use and an 'F' flashes on each
display.
The controls are damp or an object
is resting on them.
Dry the controls or remove the
object.
The hob switches off while it is use.
One of the cooking zones has been
on for too long.
You can use the cooking zone again
by switching it back on.
The hob controls are not working
and the child lock LED is on.
Child lock is active.
Switch off the child lock.
The saucepans make noise during
cooking or your hob makes a
clicking sound during cooking.
This is normal with induction hob
cookware. This is caused by the
transfer of energy from the hob to
the cookware.
This operation is normal. There is
no risk, neither to your hob nor to
your cookware.
The 'U' symbol lights up in the
display of one of the cooking zones.
There is no pan on the cooking
zone, or the pan is unsuitable.
Use a suitable pan.
Power level 9 or 'P' is automatically
reduced. If you select power level 'P'
or 9 on two cooking zones which are
on the same side at the same time.
Maximum power level for the two
zones is reached
Operating both zones at power level
'P' or 9 would exceed the permitted
maximum power level for the two
zones.
Oven does not switch on.
Power is switched off.
Check whether there is power
supplied. Also check that other
kitchen appliances are working.
No heat or oven does not warm up.
Oven temperature control is
incorrectly set.
Oven door has been left open.
Check the oven temperature control
knob is set correctly.
Cooking is uneven within the oven.
Oven shelves are incorrectly
positioned.
Check that the recommended
temperatures and shelf positions
are being used.
Do not frequently open the door
unless you are cooking things that
need to be turned. If you open the
door often, the interior temperature
will be lower and this may affect the
results of your cooking.
Oven light (if available) does not
operate.
Lamp has failed.
Electrical supply is disconnected or
switched off.
Replace lamp according to the
instructions.
Make sure the electrical supply
is switched on at the wall socket
outlet.
The timer buttons cannot be
pressed properly.
There is foreign matter caught
between the timer buttons.
Touch model: there is moisture on
the control panel.
The key lock function is set.
Remove the foreign matter and try
again.
Remove the moisture and try again.
Check whether the key lock function
is set.
The oven fan (if available) is noisy.
Oven shelves are vibrating.
Check that the oven is level.
Check that the shelves and any
bake ware are not vibrating or in
contact with the oven back panel.
