5.2 Troubleshooting
Error Message
Problem Description
Cause
Cause/Action
Solution
UV SUSPECT
Unit does not turn on
Suspect bill detected with UV
We recommend passing a bill through
the detector at least 3 times in different
orientations prior to rejecting the note
as suspected or counterfeit.
Ensure the power cord is connected properly.
Press and hold down the POWER button for 3 seconds unitl unit
emits a beep.
Contact Kolibri’s technical service center if the issues persists.
Ensure the lid is properly closed.
Turn off the unit and turn it back on.
Contact Kolibri’s technical service center if the issue persists.
Turn off the unit. Open lid. Use an air duster or soft brush to
clean the interior sensors of the KCD-2000.
See section 5.1 “MAINTENANCE”
Close lid tightly. Turn unit on .
Clean or replace the sensor.
See section 5.1 “MAINTENANCE”
Turn off the unit. Open lid. Use an air duster or soft brush
to clean the interior sensors of the KCD-2000. See section
5.1 ‘’MAINTENANCE’’. Look for any foreign objects inside
the unit (paper clips, rubber bands, etc.). Remove foreign
objects. Close lid tightly. Turn unit on.
Contact Kolibri’s technical
service center
Suspect bill detected
with thickness
Issue with the UV Sensor
Issue with the MG Sensor
Issue with the IR Sensor
Issue with motor or encoder
Suspect bill detected with size
MG SUSPECT
IR SUSPECT
Unit motor/rollers keep turning
DOUBLE SUSPECT
SIZE SUSPECT
Unit does not read the bills or
fails to detect counterfeit
Check UV
Check MG
Bills are jammed
Check IR
Check MOTOR or PULSE
Suspect bill detected with MG
Suspect bill detected with IR
Other possible errors:
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Summary of Contents for KCD-2000
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