114503-2-
CA
(-)
6
Kohler Co., Kohler, WI
TROUBLESHOOTING CHART
SYMPTOMS
PROBABLE CAUSES
CORRECTIVE ACTION
1. Poor flush.
A. Water level is too low.
B. Trapway or rim holes are obstructed.
C. Soil pipe or vent is obstructed.
D. Supply shut-off valve not fully open.
A. Adjust water tank level.
B. Unclog trapway; clean rim holes.
C. Clear obstruction from soil pipe or vent.
D. Open supply shut-off valve.
2. Float valve
turns on/off
by itself
without
toilet being
flushed.
A. No slack in flapper chain assembly, holding
flapper off seat.
B. Flush valve flapper ball worn, dirty or
misaligned with flush valve seat; or seat
corroded so flapper will not seal.
A. Adjust flapper chain assembly for proper slack.
B. Inspect, clean and, if necessary, replace flapper
ball and/or seat.
3. Float valve
continues
to run,
allowing
water to
enter tank.
A. Foreign particles lodged to valve seat or valve
seat washer.
B. Worn seat washer.
C. Tank water level set above overflow level.
D. Water leaking past flush ball.
E. Trip lever binding, holding flush ball open.
A. Clean valve seat/seat washer, or replace
piston/seat washer assembly.
B. Replace seat washer.
C. Adjust water tank level.
D. Replace flush ball.
E. Turn trip lever nut clockwise to loosen until trip
lever no longer binds.
4. Incorrect
water level
height.
A. Float valve not adjusted to correct water level.
A. Adjust water tank level.
5. Long or
noisy tank
fill cycle.
A. Plugged valve inlet or supply line.
A. Clean valve seat/seat washer, or replace
piston/seat washer assembly.
6. Toilet
overflows.
A. Toilet trapway is obstructed.
B. Soil pipe or vent is obstructed.
A. Use plunger to unclog.
B. Clear obstruction from soil pipe or vent pipe.
7. Toilet does
not
activate.
A. Chain is not connected to lift rod or flush valve. A. Reconnect the chain.
