Troubleshooting
NOTICE: This section is for general aid only. A Kohler Authorized Service Representative or qualified
electrician should correct any electrical problems. For warranty service, contact your dealer or wholesale
distributor.
Remove the Port
Insert the flange removal tool (provided) into the opening of the port.
Place your thumb against the whirlpool wall while firmly grasping the flange removal tool.
Pull the flange removal tool until the flange pulls free from the housing.
Reinstall the Port
NOTE: Do not use force when reinstalling the port.
Carefully insert the flange into the housing, then lightly push and rotate the flange until it snaps
into position.
Verify the port is installed correctly. Remove and reinstall, if necessary.
Troubleshooting Table
User Keypad and Pump
Symptoms
Probable Causes
Recommended Action
1.
User keypad does
not illuminate when
power button is
pressed or outer ring
is rotated.
A.
No power to control.
A.
Check wiring and connect power.
B.
GFCI or RCD tripped.
B.
Reset GFCI or RCD.
C.
Wiring harness from user
keypad to control is loose,
disconnected or damaged.
C.
Check wiring for proper connections.
Replace wiring harness if necessary.
D.
User keypad does not work.
D.
Replace user keypad.
E.
Control does not work.
E.
Replace control.
2.
Motor starts, but all
jets are not
functioning.
A.
Jet is closed.
A.
Rotate jet trim counterclockwise to
open.
B.
Jet not installed correctly.
B.
Reinstall jet; check for O-ring damage.
C.
Jets are blocked.
C.
Remove blockage.
Flange Removal Tool
Flange
Housing
Whirlpool
1023273-5-C
10
Kohler Co.
