Troubleshooting (cont.)
User Keypad and Pump
Symptoms
Probable Causes
Recommended Action
12.
Noisy operation.
A.
Pump banding straps have not
been cut.
A.
Cut pump banding straps with tin
snips.
B.
Dry or dislodged jet O-ring
(squeal).
B.
Remove jet, replace and lubricate
O-ring, and reinstall jet.
Neckjet System
Symptoms
Probable Causes
Recommended Action
1.
Keypad does not respond
when neckjet mode is
selected.
A.
User keypad does not work.
A.
Replace user keypad.
2.
Pump operates but
neckjets do not turn on.
Indicator bar on user
keypad is flashing.
A.
Pillow is not installed.
A.
Make sure the pillow is properly
attached to the neckjet body.
B.
Reed switch does not work.
B.
Check reed switch wiring and
replace if necessary.
C.
Wiring harness from neckjet to
control is loose, disconnected or
damaged.
C.
Check wiring for proper
connections. Replace wiring
harness if necessary.
3.
Pump operates but
neckjets do not turn on.
Indicator bar on user
keypad is NOT flashing.
A.
Neckjet line is blocked.
A.
Disconnect neckjet hoses and
remove blockage.
B.
Wiring harness from neckjet to
control is loose, disconnected or
damaged.
B.
Check wiring for proper
connections. Replace wiring
harness if necessary.
C.
Butterfly valve does not work.
C.
Replace butterfly valve.
D.
Control does not work.
D.
Replace control.
4.
Water flows from neckjets,
but neckjets do not pulse.
A.
Wiring harness from neckjet
pulse canister to control is loose,
disconnected or damaged.
A.
Check wiring for proper
connections. Replace wiring
harness if necessary.
B.
Pulse canister does not work.
B.
Replace pulse canister.
C.
Control does not work.
C.
Replace control.
Optional Remote Control
Symptoms
Probable Causes
Recommended Action
1.
Remote control does not
work.
A.
Batteries improperly installed or
dead.
A.
Replace batteries.
B.
Antenna on wiring harness is
damaged.
B.
Replace wiring harness.
C.
Remote control not programmed
correctly.
C.
See homeowners guide or service
manual.
D.
Remote control does not work.
D.
Replace remote control.
E.
Control does not work.
E.
Replace control.
Kohler Co.
11
1019491-5-C
