Kohler K-5401-PA-0, Homeowner'S Manual

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Troubleshooting
This troubleshooting guide is for general aid only. A Kohler Co. Authorized Service Representative (ASR) or qualified
electrician should correct any electrical problems. For warranty service, contact your dealer or wholesale distributor, or
contact the Customer Care Center using the information located in the front of this manual.
Start Up
When electrical power is connected to the toilet, the toilet will automatically go through a start-up sequence. The
sequence includes wand movement, water line purge, and nightlight blinks. The toilet will go silent when the start-up
sequence is complete.
If the toilet does not function correctly upon completing the start-up sequence, or fails to start, contact the Customer Care
Center using the information located in the front of this manual.
Small Children
The automatic flush and cleansing features are activated by a sensor located inside the seat. Small children may not be tall
enough to be detected by the sensor.
Power Troubleshooting
Symptoms Probable Cause Recommended Action
1. The toilet has no power. A. The power is not turned ON.
B. The power cord is unplugged
from the electrical outlet.
C. The Ground-Fault Circuit-
Interrupter (GFCI) or Residual
Current Device (RCD) is
tripped.
A. Press the power icon on the toilet control
panel.
B. Plug the power cord into a GFCI or RCD
electrical outlet.
C. Reset the GFCI or RCD.
2. The toilet beeps when
electrical power is
connected or disconnected.
A. The toilet beeps during the
start-up sequence and when
powering down.
A. Normal operation. No action needed.
3. The toilet does not
respond.
A. Electrical power to the toilet
was briefly interrupted.
A. Turn OFF the electrical power to the toilet and
wait until the power-down beeps stop. Then
restore the power to the toilet.
4. The nightlight does not
turn ON in low light
conditions.
A. The nightlight is not enabled.
B. The low light sensor lens is
dirty.
A. Enable the nightlight. Refer to the “Enable/
Disable Automatic Features” section.
B. Clean the light sensor lens on the side of the
toilet near the control panel.
Flush Troubleshooting
Symptoms Probable Cause Recommended Action
1. The toilet does not flush. A. The water supply to the toilet
is not turned ON.
B. The toilet is blocked.
C. The remote control is not
working.
A. Turn ON the water supply.
B. Use a plunger to remove the blockage. For
extreme blockage, a snake may be used.
C. Refer to the “Remote Control Troubleshooting”
section.
Kohler Co. 15
1385274-5- D