Kohler K-12345M, Homeowner'S Manual

Page: 14 / 60

Troubleshooting (cont.)
Troubleshooting Table
Symptom
Probable Cause Recommended Action
F. User interface cable connections
are loose or damaged.
F. Inspect the cables between the user
interface, heated surface control,
and control amplifier. Secure
connections or replace cables as
needed.
G.
Control amplifier or heated
surface control does not work.
G.
If the red LED on the control
amplifier does not blink following
restart, check the control amplifier
and/or heated surface control and
replace as needed.
H.
User interface does not work.
H.
Check the user interface. Replace as
needed.
2.
Music is distorted
(undesirable resonance)
when vibracoustic
functions are on.
A.
Intensity setting is too high on
the user interface.
A.
Turn down the intensity setting on
the user interface.
B.
Transducers on the back surface
of the bath are in direct contact
with framing, joists, or other
materials.
B.
Remove or reposition any materials
that are making direct contact with
the transducers.
C.
One or more transducers on the
back surface of the bath are
loose.
C.
Rotate the loose transducer(s)
clockwise with your fingers until
tight. Do not overtighten.
D.
The bath is making direct
contact with framing, joists, or
other materials.
D.
Identify the point of contact and
correct it. The bath must not make
contact with any framing or support
materials.
3.
User interface does not
light up.
A.
Power to the control amplifier is
not on.
A.
Reset the circuit breaker to the
control amplifier, then check the
electrical power supply and
connections.
B.
Control amplifier must be reset.
B.
If the red LED on the control
amplifier is not blinking, unplug the
control amplifier for 30 seconds,
then plug in and restart.
C.
User interface cable connections
are loose or damaged.
C.
Inspect the cables between the user
interface, heated surface control,
and control amplifier. Secure
connections or replace cables as
needed.
D. Control amplifier or heated
surface control does not work.
D. If the red LED on the control
amplifier does not blink following
restart, check the control amplifier
and/or heated surface control and
replace as needed.
E. User interface does not work. E. Check the user interface. Replace as
needed.
4. User interface lights up
but does not work.
A. Control amplifier must be reset. A. If the red LED on the control
amplifier is not blinking, unplug the
control amplifier for 30 seconds,
then plug in and restart.
B. User interface cable connections
are loose or damaged.
B. Inspect the cables between the user
interface, heated surface control,
and control amplifier. Secure
connections or replace cables as
needed.
1212240-5-B 14 Kohler Co.