One-Year Warranty (cont.)
KOHLER CO., KOHLER, WI 53044 U.S.A.
IMPORTER:
INTERNACIONAL DE CERÁMICA, S.A.B. DE C.V.
AV. CARLOS PACHECO NO. 7200
CHIHUAHUA, CHIH., MEXICO C.P. 31060
TEL: 52 (14) 29-11-11
Troubleshooting
Troubleshooting Guide
This troubleshooting guide is for general aid only. A Kohler Authorized Service Representative or qualified
electrician should correct any electrical problems. For warranty service, contact your dealer or wholesale
distributor.
Symptoms
Probable Causes
Recommended Action
1.
Unit does not start or
stop.
A.
No power to
pump/receptacle/keypad.
A.
Set/Reset GFCI or RCD. Check
wiring. Refer to installer/dealer.
B.
Harness is blocked.
B.
Remove blockage.
C.
Keypad disconnected from
pump/control box.
C.
Reconnect keypad and/or wiring
harness.
D.
Keypad doesn’t work.
D.
Replace keypad. Refer to
installer/dealer.
E.
Not enough water in footbath
basin.
E.
Fill basin 3
″
(7.6 cm) over top of
suction cover.
F.
Motor/pump assembly does not
work.
F.
Replace motor/pump assembly.
Refer to installer/dealer.
G.
Control does not work.
G.
Replace control. Refer to
installer/dealer.
2.
Water flow surges.
A.
Not enough water in footbath
basin.
A.
Fill basin 3
″
(7.6 cm) over top of
suction cover.
B.
Suction is blocked.
B.
Remove obstruction.
C.
Harness is blocked.
C.
Remove blockage.
3.
Motor starts, all bodyjets
are not functioning.
A.
Bodyjet is blocked.
A.
Remove blockage.
B.
Bodyjet wiring loose or damaged.
B.
Identify source of fault and
correct or replace wiring. Refer to
installer/dealer.
C.
Not enough water in footbath
basin (pump cavitates).
C.
Fill basin 3
″
(7.6 cm) over top of
suction cover.
D.
Keypad does not work.
D.
Replace keypad. Refer to
installer/dealer.
E.
Control does not work.
E.
Replace control. Refer to
installer/dealer.
4.
Unit stops automatically
before
18 minutes.
A.
GFCI or RCD has tripped.
A.
Set/Reset GFCI or RCD.
B.
Motor overheated and protection
device activated.
B.
Check for restricted air space
around pump box, motor vent
blockage, suction/harness
blockage. Correct and allow
motor to cool.
5.
Unit does not stop
automatically
after
22
minutes.
A.
Timer mechanism accidentally
deactivated.
A.
See Service Manual. Refer to
installer/dealer.
1032110-5-C
10
Kohler Co.
Summary of Contents for K-1025-H2
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