1388387-2A-A
4
WARNING: Risk of electric shock.
Disconnect power before performing any maintenance. When discon-
nected, the product will no longer be electrically live, which will eliminate the risk of electric shock.
CAUTION: Risk of personal injury.
The valve may contain hot water; be careful when draining any residual
water.
NOTES: Turn off the power and water supply to the valve before performing any maintenance to the valve.
It is recommended that any valve maintenance should be performed by a Kohler Co. Authorized Service
Representative.
This troubleshooting guide is for general aid only. For service and installation issues or concerns, call 800-820-
2628.
TROUBLESHOOTING
Symptoms
Probable Cause
Recommended Action
Troubleshooting Table
1. No Lights on
interface.
A. Not connected to valve.
B. No power to valve.
C. Faulty user interface.
A. Check connections, connect if needed.
B. Check power supply, connect if needed.
C. Contact your Kohler Co. Authorized
Service Representative.
2. Interface Button
Flashing (2 times
a second).
A. Stuck button on interface.
B. Intermittent connection to valve.
C. Digital Mixing Valve fault.
D.Wrong interface connected.
A. Contact your Kohler Co. Authorized
Service Representative.
B. Check connections, connect if needed.
C. Contact your Kohler Co. Authorized
Service Representative.
D. Contact your Kohler Co. Authorized
Service Representative.
Bath Fill Preset
The water temperature and bath filling can be preset
as needed, which brings users an one-button start
bath experience. The setting steps are as follows:
Push down the plug in the bath.
Hold down the Bath Symbol Button (bottom half) for
5~10 Seconds approx. until the Bath Symbol Button
flashes. Press the Bath Symbol Button to start the
bath filling.
Rotate the interface to adjust the temperature indica-
tor to set the temperature. On reaching the ideal fill
level and desired temperature, press the Bath Symbol
Button to stop the water, the temperature indicator will
flash three times to confirm and save the Bath Fill
Preset.
NOTES: The preset fill duration will affect the water
volume in the bathtub. If the bath filling is not the
desired water volume, the user needs to reset it.
Note! Factory Default Bath Fill Preset is 5 minutes
duration at 42°C Inlet Temperature.
Bath Fill Preset temperature will calculate the average
temperature over the Preset fill duration & take into
account adjustments made to the User Interface
rotary temperature dial during this time period.
NOTES: Press the On/Off symbol button(top half) can
exit the setting.
Temperature
Indicator
1388387-2A-A
5
3. Temperature
Indicator and
Interface
，
button
flashing (2 times
a second).
A. Over temperature error
A. Contact your Kohler Co. Authorized
Service Representative.
4. All Interface
Button Flashing (2
times a second) &
Temperature
Indicator and
Interface button
flashing (2 times a
second)
A. Turn off the mains power to the product &
reboot after 10 seconds. If the fault is not
rectified, then Contact your Kohler Co.
Authorized Service Representative.
CLEANING INSTRUCTIONS
All Finishes: Clean the finish with mild soap and warm water. Wipe entire surface completely dry with clean soft
cloth. Many cleaners may contain chemicals, such as ammonia, chlorine, toilet cleaner etc. which could
adversely affect the finish and are not recommended for cleaning.
Do not use abrasive cleaners or solvents on Kohler faucets and fittings.
Symptoms
Probable Cause
Recommended Action
Troubleshooting Table(cont.)
Statistics of Contents of Toxic or Hazardous Substances or Elements
Connection Assy
Interface Assy
×
○
○
○
○
○
×
○
○
○
○
○
Mounting Assy
○
○
○
○
○
○
Part name
Toxic or Hazardous Substance or Elements
Lead
(
Pb
)
Mercury
(
Hg
)
Cadmium
(
Cd
)
Hexavalent
Chromium
（
Cr
(
VI
)
）
Polybrominated
biphenyls
（
PBB
）
Polybrominated
Diphenyl Ethers
（
PBDE
）
○：
Indicates that the substance in the material composition is below the high limits of the current requirements
in GB/T 26572.
×：
Indicates that at least one of the homogeneous substance in the material composition is above the high
limits of the current requirements in GB/T 26572.
Note: the information provided is based on the supplier data and Kohler inspection results. The product is
designed not to hurt the environment. Under current technology, all hazardous materials have been used in the
smallest amounts possible. Kohler will strive to reduce the use of these hazardous materials used in this product.
The product “service life for environment protection” is 10 years; Kohler Company will specify product
service life based on product characteristics. The product “service life for environment protection” is only
effective when the product is used as described in the product specification.
