Troubleshooting (cont.)
Symptoms
Probable Causes
Recommended Action
1.
Unit does not start or
stop.
A.
No power to
pump/receptacle/keypad.
A.
Set/Reset GFCI or RCD. Check
wiring. Refer to installer/dealer.
B.
Harness is blocked.
B.
Remove blockage.
C.
Keypad disconnected from
pump/control box.
C.
Reconnect keypad and/or wiring
harness.
D.
Keypad doesn’t work.
D.
Replace keypad. Refer to
installer/dealer.
E.
Not enough water in footbath
basin.
E.
Fill basin 3
″
(7.6 cm) over top of
suction cover.
F.
Motor/pump assembly does not
work.
F.
Replace motor/pump assembly.
Refer to installer/dealer.
G.
Control does not work.
G.
Replace control. Refer to
installer/dealer.
2.
Water flow surges.
A.
Not enough water in footbath
basin.
A.
Fill basin 3
″
(7.6 cm) over top of
suction cover.
B.
Suction is blocked.
B.
Remove obstruction.
C.
Harness is blocked.
C.
Remove blockage.
3.
Motor starts, all bodyjets
are not functioning.
A.
Bodyjet is blocked.
A.
Remove blockage.
B.
Bodyjet butterfly valve wiring
loose or damaged, or butterfly
valve is faulty.
B.
Identify source of fault and
correct or replace wiring or
butterfly valve. Check all wiring.
Refer to installer/dealer.
C.
Not enough water in footbath
basin (pump cavitates).
C.
Fill basin 3
″
(7.6 cm) over top of
suction cover.
D.
Keypad does not work.
D.
Replace keypad. Refer to
installer/dealer.
E.
Control does not work.
E.
Replace control. Refer to
installer/dealer.
4.
Motor starts, waterfall
does not function.
A.
Waterfall is blocked.
A.
Remove blockage.
B.
Waterfall wiring loose/damaged
or butterfly valve is faulty.
B.
Identify source of fault and
correct or replace wiring or
butterfly valve. Refer to
installer/dealer.
C.
Not enough water in footbath
basin (pump cavitates).
C.
Fill basin 3
″
(7.6 cm) over top of
suction cover.
D.
Keypad does not work.
D.
Replace keypad. Refer to
installer/dealer.
E.
Control does not work.
E.
Replace control. Refer to
installer/dealer.
5.
Waterfall lights do not
work.
A.
Loose or damaged wiring.
A.
Identify source and correct. Refer
to installer/dealer.
B.
Power supply for lighting does
not work.
B.
Replace lighting supply box in
tower. Refer to installer/dealer.
6.
Unit stops automatically
before
18 minutes.
A.
GFCI or RCD has tripped.
A.
Set/Reset GFCI or RCD.
B.
Motor overheated and protection
device activated.
B.
Check for restricted air space
around pump box, motor vent
blockage, suction/harness
blockage. Correct and allow
motor to cool.
7.
Unit does not stop
automatically
after
22
minutes.
A.
Timer mechanism accidentally
deactivated.
A.
See Service Manual. Refer to
installer/dealer.
1032108-5-D
8
Kohler Co.
