Kogan SORRENTO ELSTDSKTGNA, User Manual

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Reset: When the LED displays “ ”, press and hold the down button until the desk
reaches its lowest height and rebounds to stop; it means the reset has been finished.
•
If the reset function fails and the LED displays “E01” or “E02”, retry again 18 mins later.
•
If the “DOWN” button does not work, check all cable connections are secure and then
disconnect power to the unit for at least 10 seconds. Reconnect the power and when
“
” appears on the LED press and hold the “DOWN” button to start the reset process
•
If all the above processes do not resolve the issue, contact help.Kogan.com for support.
Common fault treatment
The following tips will help you detect and eliminate common faults and errors. If the fault
you encounter is not listed below, please contact help.Kogan.com. Do not attempt to
disassemble or repair the product yourself.
Fault Possible solution
No response while pressing “UP or
DOWN” button after connecting the
power supply
•
Ensure all cables are properly connected
•
Contact help.Kogan.com
Rising at a low speed
•
Check if overloaded, max loading: 50kg
•
Contact help.Kogan.com
The motor does not move as
instructed
•
Contact help.Kogan.com
Desk descends but will not ascend
•
Check if overloaded, max loading: 50kg
•
Contact help.Kogan.com
Desk slides downwards
•
Check if overloaded, max loading: 50kg
•
Contact help.Kogan.com
Frequent repositioning required
•
Check if overloaded, max loading: 50kg
•
Contact help.Kogan.com
Overwork
(Duty cycle: Max. 2min on/18min off)
•
Reset after suspending for 18mins while
connected to power
•
Contact help.Kogan.com
If the LED displays “E22”, this means
that button signals aren’t being
received
•
Ensure motor cables are properly
connected. If cables are connected,
control box or motor may be faulty.
Contact help.Kogan.com
TROUBLESHOOTING