background image

 

 

 

 

Reset:

 When the LED displays “

”, press and hold the down button until the desk 

reaches its lowest height and rebounds to stop; it means the reset has been finished. 

 

If the reset function fails and the LED displays “E01” or “E02”, retry again 18 mins later. 

 

If the “DOWN” button does not work, check all cable connections are secure and then 
disconnect power to the unit for at least 10 seconds. Reconnect the power and when 

” appears on the LED press and hold the “DOWN” button to start the reset process  

 

If all the above processes do not resolve the issue, contact help.Kogan.com for support. 

Common fault treatment 

The following tips will help you detect and eliminate common faults and errors. If the fault 
you encounter is not listed below, please contact help.Kogan.com. Do not attempt to 
disassemble or repair the product yourself. 

Fault

 

Possible solution

 

No response while pressing “UP or 
DOWN” button after connecting the 
power supply 

 

Ensure all cables are properly connected 

 

Contact help.Kogan.com 

Rising at a low speed 

 

Check if overloaded, max loading: 50kg 

 

Contact help.Kogan.com 

The motor does not move as 
instructed 

 

Contact help.Kogan.com 

Desk descends but will not ascend 

 

Check if overloaded, max loading: 50kg 

 

Contact help.Kogan.com 

Desk slides downwards 

 

Check if overloaded, max loading: 50kg 

 

Contact help.Kogan.com 

Frequent repositioning required 

 

Check if overloaded, max loading: 50kg 

 

Contact help.Kogan.com 

Overwork 
(Duty cycle: Max. 2min on/18min off) 

 

Reset after suspending for 18mins while 
connected to power 

 

Contact help.Kogan.com 

If the LED displays “E22”, this means 
that button signals aren’t being 
received 

 

Ensure motor cables are properly 
connected.  If cables are connected, 
control box or motor may be faulty. 
Contact help.Kogan.com 

      TROUBLESHOOTING 

Summary of Contents for SORRENTO ELSTDSKTGNA

Page 1: ...SORRENTO STANDING DESK WHITE NATURAL WHITE ELSTDSKTGWA ELSTDSKTGNA ELSTDSKTWNA...

Page 2: ......

Page 3: ...sical sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards inv...

Page 4: ...ower Cable A M6 Bolt x8 B M8 Bolt x8 C Allen key D Cable clamp x2 COMPONENTS ATTENTION The drawings below are for guidance only and they may differ slightly from the product and fittings received Cont...

Page 5: ...tabletop Secure the tabletop 1 to the lifting columns 2 with the x8 M8 screws B and tighten using the Allen key C ASSEMBLY CAUTION Avoid placing the glass surface directly on the ground during instal...

Page 6: ...Allen key C Step 3 Connect the motor and power cables From underneath the desktop connect the motor plug to the control box Connect the power cable to the power adapter Connect the other end of the p...

Page 7: ...2 4A power when the desktop is stationary The power output will stop whenever the desktop height is being adjusted The unit will resume power output after 5s of inactivity 5 Short press the LOCK butto...

Page 8: ...to disassemble or repair the product yourself Fault Possible solution No response while pressing UP or DOWN button after connecting the power supply Ensure all cables are properly connected Contact he...

Page 9: ...AC100V 240V 50 60Hz Operating environment 0 40 C Disposal This marking indicates that this appliance should not be disposed with other house hold wastes To prevent possible harm to the environment or...

Page 10: ...NOTES...

Page 11: ......

Page 12: ...ion We hope that this user guide has given you the assistance needed for a simple set up For the most up to date guide for your product as well as any additional assistance you may require head online...

Reviews: