Issue
Solution
Device powers off one second
after turning on.
Confirm the tank contains water up to the level
line.
Confirm the power adapter is connected to the
wall outlet correctly.
Power cycle the device by unplugging the power
adapter, leaving it for 10 seconds and then
plugging it back in.
Weak or no mist.
Confirm the tank contains water up to the level
line.
Make sure the water is not above the maximum
level.
If the device is dirty, dust can block the outlets
and air intake. Clean the device.
Unit is leaking water.
Ensure the top cover is attached correctly.
The surrounding temperature and humidity can
cause condensation on the device.
WiFi is not connecting
Ensure the diffuser is in close proximity to your
WiFi router.
Check that you pressed the middle button
(High/Low/Wi-Fi) to activate pairing mode, as
outlined in the “connect to SmarterHome™ app
section.
TROUBLESHOOTING
