Problem
Possible cause
Remedies
The appliance does
not operate
No power
Charge the battery
according to the
instructions.
AUTO protection for overheating.
Turn off the appliance,
restart after cooling
The suction mouth is blocked.
Check and remove
blockages.
HEPA cleaning
indicator blinking
Dust cup and filters need cleaning.
Empty dust cup and clean
filters.
Brush roller does not
spin
Brush roll light flashes indicate floor
head blockage.
Turn off the appliance and
remove the blockage of
floor head.
Roller auto protection for
overheating.
Turn off the appliance,
restart after cooling.
Connection issue between the
handheld vacuum, wand, and
nozzle.
Disconnect and rub the
junction point with a soft
cloth, then reattach.
Weak suction power
The pre-filter is not installed.
Install the pre-filter
The appliance is blocked (such as a
tube or suction mouth)
Clear blockages and clean
the brush roller
Abnormal motor
sounds
The appliance is blocked (such as a
tube or suction mouth)
Clear blockages.
Battery will not
charge
The adaptor is not correctly inserted. Reinsert the adaptor
correctly.
Poor contact of the main body or
battery
Check if the main body and
battery are correctly
placed.
Wrong charger being used
Use the original adaptor.
Charging too slow
Temperatures outside of the
specified range
Charge the battery when
the temperature is above
10°C and below 38°C.
TROUBLESHOOTING
WARNING:
To reduce the risk of shock and unintended operation, turn off the
power and remove the battery before servicing.
