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Problem
Solution
The robot will not turn on.
•
The vacuum may be very low in battery. If this is the
case, manually place it on the charging pad,
ensuring that the contacts lineup. Leave it to charge
for longer than usual, as it will take some time to
return from being very discharged.
•
If the temperature is lower than 0°C or higher than
40°C, please cease use until the temperature is
between 0-40°C.
The robot will not charge.
•
Check each end of the power adapter is connected
to the wall and charging base securely. Move the
machine from the base, and check whether the
indicator light of the charging base is on.
•
If there is bad contact between the robot and the
base, clean both the robots charging pads and the
charging base's contact. Ensure the side brush is not
interfering with charging.
The vacuum will not return to
the base.
•
The vacuum is too far away from the charging base;
please put the vacuum on the charging base to
reset.
•
The vacuum has been moved during its cleaning
cycle.
Abnormal behaviour.
•
Shut down and restart the machine.
Abnormal noise when in use.
•
The main brush, side brush or wheel may be
entangled with foreign matters, please shut down
the machine and remove debris.
The robot has not been
cleaning properly or dust is
falling out of the device.
•
The dust box is full, please clean it.
•
The filter screen is blocked, please clean or replace
it.
•
The main brush is tangled, please clean it.
Wi-Fi will not connect.
•
Wi-Fi signal is bad; please ensure that the robot is in
an area with strong Wi-Fi.
•
Wi-Fi has not successfully connected, please reset
the Wi-Fi, download the latest version of the app
and try to reconnect it.
•
The password has been input incorrectly. Please
remember Wi-Fi passwords are case sensitive.
•
The router outputs 5GHz, but the robot only works
with 2.4GHz.
Fixed-time cleaning does not
work.
•
A fixed-time clean will only commence if the robot's
battery is above 30 percent.
TROUBLESHOOTING