Please check the troubleshooting steps outlined below, and if you are still having any issues,
contact Kogan support.
Problem
Solution
The watch is not
turning on
•
Turn the power switch off for 30 seconds.
•
Turn the power switch on again and then press the home
button
to turn it on.
•
It should now work properly. If it doesn't work, try to recharge
the battery and try again (refer to the battery recharging section
for details).
The watch is not
charging
•
Try to charge the watch with a different micro USB cable.
•
Check if the computers USB port or adapter you are using to
charge the device is working with other electronic devices.
•
Switch USB ports or power adapters.
Screen display is
abnormal
•
Turn the power switch off for 30 seconds.
•
Turn the power switch on again and then press the home
button
to turn it on.
•
The screen display should be normal again.
Cannot connect
to computer
•
Check the connections on the USB cable between the watch
and the computer and review the appropriate connection
procedures in this manual.
•
Turn the power switch off for 30 seconds.
•
Turn the power switch on and connect to the computer again.
Image taken
is not clear
•
Make sure the lighting conditions of the shooting environment
are good.
•
Check to see if the camera lens is clean. If you find some dust or
dirt on it, please try blowing on the lens, and gently wiping the
lens with a dry cloth.
TROUBLESHOOTING
