Troubleshooting
If you have any problems with your television, please check the suggested
solutions below, as these issues may be caused by improper adjustment/setup
rather than a malfunction with the unit. If the problem persists, please contact
the Kogan customer support team.
Problem
Possible Solution
No power
•
Please check the power cord is plugged in
and that the power outlet works.
•
Unplug the power cord and plug it in after
60 seconds, then restart the TV.
No picture
•
Please check antenna connection.
•
Station may be experiencing problems,
please tune to another station.
•
Please adjust the contrast and brightness
settings.
No sound, or sound is too low at maximum
volume
•
Please increase the volume.
•
Please check if TV is under mute mode by
pressing the MUTE button on the remote
control.
•
Please check sound settings.
•
If external devices are being used, check
their volumes are not set too low or turned
off.
•
If using AVI or Component inputs, please
make sure cables are connected properly
and not loose.
•
If using DVI to HDMI cable, a separate audio
cable is required.
•
Make sure a headphone jack is not
connected.
Good sound but abnormal colour or no
picture.
•
Please check antenna connection and
antenna condition.
•
If using Component inputs, please check
Component connections, incorrect or loose
connections may cause colour problems or
cause the screen to be blank.
No response to remote control.
•
Batteries of remote control may have
exhausted. If necessary, please change the
batteries.
•
Clean the remote control lens. The distance
betweenthe LED TV and remote control
should be within 8m, inside the
recommended operating angle and path is
free of obstructions.
Full screen flickering under VGA
•
V-HEIGHT value may be set too high.
Restart computer in safe mode, then set
monitor parameters to correct the values
according to adjustment description.
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