11
WARRANTY TERMS & CONDITIONS
APPLIANCES: DISHWASHERS, LAUNDRY, REFRIGERATION, COOKING
This document sets out the terms and conditions of the product
warranties for Kogan Australia Appliances. It is an important
document. Please keep it with your proof of purchase documents
in a safe place for future reference should you require service for
your Appliance.
1. In this warranty
(a) ‘ acceptable quality’ as referred to in clause 10 of this warranty
has the same meaning referred to in the ACL;
(b) ‘ ACL’ means Trade Practices Amendment (Australian
Consumer Law) Act (No.2) 2010;
(c) ‘ Appliance’ means any Kogan Australia product purchased by
you accompanied by this document;
(d) ‘ ASR’ means Kogan Australia authorised service
representative;
(e) ‘ Kogan Australia’ means Kogan Australia Pty Ltd of 139
Gladstone St, South Melbourne VIC 3205, ABN 53 152 570
351 (“Kogan Australia”) in respect of Appliances purchased in
Australia;
(f) ‘ major failure’ as referred to in clause 10 of this warranty
has the same meaning referred to in the ACL and includes
a situation when an Appliance cannot be repaired or it is
uneconomic for Kogan Australia, at its discretion, to repair an
Appliance during the Warranty Period;
(g) ‘Warranty Period’ means:
(i)
where the Appliance is used for personal, domestic or
household use (i.e. normal single family use) as set out
in the instruction manual, the Appliance is warranted
against manufacturing defects in Australia for 24
months following the date of delivery of the Appliance;
(h) ‘ you’ means the purchaser of the Appliance not having
purchased the Appliance for re-sale, and ‘your’ has a
corresponding meaning.
2.
This warranty only applies to Appliances purchased and used in
Australia and is in addition to (and does not exclude, restrict, or
modify in any way) any non-excludable statutory warranties in
Australia.
3.
During the Warranty Period Kogan Australia or its ASR will, at no
extra charge if your Appliance is readily accessible for service,
without special equipment and subject to these terms and
conditions, repair or replace any parts which it considers to be
defective. Kogan Australia or its ASR may use remanufactured
parts to repair your Appliance. You agree that any replaced
Appliances or parts become the property of Kogan Australia. This
warranty does not apply to light globes, batteries, filters or similar
perishable parts.
4.
Parts and Appliances not supplied by Kogan Australia are not
covered by this warranty.
5.
If you reside outside of the service area, you will bear the cost of:
(a) travel of an authorised representative;
(b)
transportation and delivery of the Appliance to and from
Kogan Australia’s ASR, in all instances, unless the Appliance
is transported by Kogan Australia or its ASR, the Appliance is
transported at the owner’s cost and risk while in transit to and
from Kogan Australia’s ASR.
6.
Proof of purchase is required before you can make a claim under
this warranty.
7.
You may not make a claim under this warranty unless the defect
claimed is due to faulty or defective parts or workmanship. Kogan
Australia is not liable in the following situations (which are not
exhaustive):
(a) the Appliance is damaged by:
(i)
accident
(ii)
misuse or abuse, including failure to properly maintain
or service
(iii) normal wear and tear
(iv)
power surges, electrical storm damage or incorrect
power supply
(v)
incomplete or improper installation
(vi) incorrect, improper or inappropriate operation
(vii) insect or vermin infestation
(viii)
failure to comply with any additional instructions
supplied with the Appliance;
(b)
the Appliance is modified without authority from Kogan
Australia in writing;
(c)
the Appliance’s serial number or warranty seal has been
removed or defaced;
(d)
the Appliance was serviced or repaired by anyone other than
Kogan Australia, an authorised repairer or ASR.
8.
This warranty, the contract to which it relates and the relationship
between you and Kogan Australia are governed by the law
applicable where the Appliance was purchased.
9.
To the extent permitted by law, Kogan Australia excludes
all warranties and liabilities (other than as contained in this
document) including liability for any loss or damage whether
direct or indirect arising from your purchase, use or non use
of the Appliance.
10.
For Appliances and services provided by Kogan Australia in
Australia, the Appliances come with a guarantee by Kogan
Australia that cannot be excluded under the Australian Consumer
Law. You are entitled to a replacement or refund for a major failure
and for compensation for any other reasonably foreseeable loss
or damage. You are also entitled to have the Appliance repaired
or replaced if the Appliance fails to be of acceptable quality and
the failure does not amount to a major failure. The benefits to you
given by this warranty are in addition to your other rights and
remedies under a law in relation to the Appliances or services to
which the warranty relates.
11.
At all times during the Warranty Period, Kogan Australia shall, at
its discretion, determine whether repair, replacement or refund will
apply if an Appliance has a valid warranty claim applicable to it.
12.
To enquire about claiming under this warranty, please follow these
steps:
(a)
carefully check the operating instructions, user manual and
the terms of this warranty;
(b)
have the model and serial number of the Appliance available;
(c) have the proof of purchase (e.g. an invoice) available;
(d) telephone the numbers shown below.
13.
You accept that if you make a warranty claim, Kogan Australia
and its ASR may exchange information in relation to you to enable
Kogan Australia to meet its obligations under this warranty.
IMPORTANT
Before calling for service or spare parts, please ensure that the steps
in point 12 have been followed.
Contact
Please call 1300 2 KOGAN (56426)
Warranty
The Australian Consumer Law requires the inclusion of the following statement with this warranty:
Our goods come with guarantees that
cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation
for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of
acceptable quality and the failure does not amount to a major failure.
Warranty
