Kogan FORTIS FS27HCMEBKA, User Manual

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Error
Code Meaning Troubleshooting
E02 Brake failure The brake is in a power-off state. Check whether the left and
right brake levers are reset. Check if the fault disappears
after opening the junction box and unplugging the power-off
switch. Contact Kogan.com for support if problem persists.
E06 Battery
undervoltage
The battery is low, and the fault code disappears after the
battery is fully charged.
E07 Motor failure The motor is faulty. Check whether the connector of the
motor's waterproof cable is loose. Contact Kogan.com for
support if problem persists.
E09 Controller failure The controller is damaged and the controller needs to be
replaced. After opening the junction box to replace the
controller, the fault is eliminated and the fault code
disappears.
E10 Communication
receiving failure The communication receiving line between the LCD display
and the controller is blocked. Open the junction box, check
whether the connectors of the LCD display and the
controller are firm. Reconnect the plug and restart. Contact
Kogan.com for support if problem persists.
E11 Communication
sending failure
The communication sending line between the LCD display
and the controller is blocked. Open the junction box, check
whether the connectors of the LCD display and the
controller are firm. Reconnect the plug and restart. Contact
Kogan.com for support if problem persists.
E12 BMS
communication
failure
The communication sending and receiving line between the
LCD display and the controller are blocked. Open the
junction box, check whether the connectors of the LCD
display and the controller are firm. Reconnect the plug and
restart. Contact Kogan.com for support if problem persists.
E13 Headlight failure The front light of the instrument is damaged or the plug-in is
in poor contact. Open the junction box, unplug and reinsert
it. Contact Kogan.com for support if problem persists.
E21 Abnormal
current
The vehicle is short-circuited or overloaded. Stop using it
immediately and conduct professional inspections
TROUBLESHOOTING