a.
Reset: When the LED shows “
”, press and hold the “▼” button until the desk
reaches its lowest height and rebounds to stop; it means the reset has been
finished.
b.
If the reset function fails and the LED shows “E01” or “E02”, retry 18 mins later.
c.
If the “▼” button does not work, check the cable connection is secure and then
disconnect power to the unit for at least 10 seconds. Reconnect to power and press
the “▼” button to start the reset process when “
” appears.
d.
If all the above processes do not resolve the issue, contact Kogan.com.
Common
fault
treatment
The following tips will help you detect and eliminate common faults and errors. If the fault
you encounter is not listed below, please contact Kogan.com. Do not attempt to
disassemble or repair the product yourself.
Fault
Possible solution
No response while long-pressing down
arrow after connected with a power
supply
1.
Ensure all cables are properly connected
2.
Contact Kogan.com
No response while pressing up arrow/
down arrow after connected with a
power supply
1.
Ensure all cables are properly connected
2.
Contact Kogan.com
Rising at a low speed
1.
Check if overloaded, max loading: 50kg
2.
Contact Kogan.com
The motor does not move as instructed 1.
Contact Kogan.com
Desk descends but will not ascend
1.
Reposition
2.
Contact Kogan.com
Desk slides downwards
1.
Check if overloaded, max loading: 50kg
2.
Contact Kogan.com
Frequent repositioning required
1.
Check if overloaded, max loading: 50kg
2.
Contact Kogan.com
Overwork
(Duty cycle: Max. 2min on/18min off)
1.
Restart after suspending for 18mins while
connected to power
2.
Contact Kogan.com
TROUBLESHOOTING
Summary of Contents for ERGOLUX SORRENTO ELSTDSKTGNA
Page 1: ...SORRENTO STANDING DESK WHITE NATURAL WHITE ELSTDSKTGWA ELSTDSKTGNA ELSTDSKTWNA ...
Page 9: ...NOTES ...
Page 10: ......
