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English
Error codes
Code Meaning
Possible causes
Solution
E30
Door lock problem
Door is not closed properly
Restart after the door is closed
again.
E10
Water injection
problem while
washing
• Tap is closed or water flows
too slow.
• Inlet valve filter is blocked.
• Inlet pipe is twisted
• Open the tap or wait till the
water supply becomes normal
• Check the inlet valve
• Straighten the pipe
E21
Drain problem
during washing
• Outlet hose is blocked or
twisted
• Drain pump is blocked
• Clean and straighten the
outlet hose.
• Clean drain pump filter
E12
Water overflow
• Water remains in the
appliance
• Restart the appliance
Troubleshooting
If there are any problems during operation,
please refer to the following table. If problems
cannot be solved as indicated under
Solution
,
please contact your manufacturer.
Problem
Possible causes
Solution
Product does not work and/or
indicator/display does not light
• Interrupted power supply
• Check the power supply
Door cannot be opened
• Machine’s protection
mechanism is active
• Disconnect from the
power
Heating fault
• NTC is damaged and heating
pipe is aging
• Contact the service
center
Water leakage
• Connection between inlet
pipe or outlet hose and tap or
washing machine is not tight.
• Drain pipe is blocked
• Check and fasten the
water pipes
• Clean up outlet hose
Water is overflow from the
bottom of the machine
• The inlet pipe is not
connected firmly.
• Outlet hose has water leakage
• Fix the inlet pipe
• Replace the drain hose
Washing result is not satisfied • The clothes are to dirty
• Insufficient detergent
quantity
• Select a proper program
• Add proper detergent
quantity
Abnormal noise Great vibration • Check if fixing (bolts) has been removed
• Machine is installed on solid floor
• Check if any metal articles inside
• Adjust the feet of the machine
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