Kodiak Recirculating Chiller Technical Manual
Manual # 820-0109, Rev. Y, 07/08/10
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Check Lytron’s website
www.Lytron.com
for the most current technical information.
Debit memos should not be issued for warranty and non-warranty repairs unless the unit is returned
as a result of an out-of-box (new) failure.
Lytron will warranty the repair for one year from the repair date under the terms of our standard
warranty or for the balance of the original warranty, whichever is longer.
Return Shipments:
Lytron’s warranty covers payment for standard, ground return shipment of warranted repairs. The
incremental difference for expedited return shipments, if requested, are the responsibility of the
customer. After non-warranty repair, Lytron will ship the system back using the customer’s preferred
shipping method.
Field Service/Installation Charges
Where available, Lytron can arrange field service for cooling system installation or repair. Under no
circumstances does Lytron’s warranty cover on-site service. All on-site service must be arranged
through Lytron’s service department. The charges for this service are as follows:
$250 administrative fee
Plus the following:
•
$100/hr for on-site services provided*
•
Any related travel charges
•
Parts not covered under warranty.
*
The hourly labor rate may vary depending upon city. Contact Lytron’s service
department for current rates in effect at the time.
All requests for On-Site Services require a PO or credit card in the amount of $800 before services
will be scheduled.
When using Lytron-arranged, on-site service, Lytron warranties the replacement parts and repair
labor for 90 days from the repair date under the terms of our standard warranty or for the balance of
the original warranty, whichever is longer. If non-authorized labor repairs the system or installs
replacement parts, Lytron does not warranty the parts or work and this action potentially voids any
remaining warranty.
Lytron is expanding its worldwide service presence. Please contact the Service Department for the
latest areas where on site service is available.
Replacement Parts:
Replacement parts can be ordered using a credit card or purchase order. Parts being returned from
systems under warranty should be returned using a Lytron issued RMA number. If the parts are found
to be defective and the claim is within the warranty period, credit will be issued for the price of the
parts and one-way ground shipping charges. If the parts are not defective or indicate end user
damage, no credit will be issued. Lytron will not cover the incremental cost of air shipment of
replacement parts, regardless of warranty status.
In-stock parts normally will be shipped the next business day; non-stocked parts will be shipped as
quickly as reasonably possible.
This policy is subject to change. Please check with Lytron’s service department for the current policy.
Form F4.3.25 Rev D, 7/21/04
