12
www.kodak.com/go/support
Troubleshooting
Status
Solution
Camera will not turn on.
■
Ensure batteries are correctly inserted.
■
Charge the batteries.
■
If camera still does not turn on, visit
www.kodak.com/go/ZxDsupport
and click Step-by-Step
Solutions & Repair.
Videos do not play on a TV.
■
Ensure an HDMI or AV cable is properly connected directly to
the TV input(s).
■
Ensure TV menu settings are correct for an HDMI or AV
connection.
Camera will not work with
optional remote control.
■
Ensure batteries are correctly inserted in the remote control.
■
Ensure batteries are correctly inserted in the camera.
■
Ensure the camera infrared receiver (above the lens) and the
remote control have an unobstructed path.
Images are blurry.
■
Ensure lens is clean of fingerprints.
■
Ensure subject is at least 70 cm (27 in.) from camera lens.
Videos are jumpy, not
stable.
■
Use a tripod or mini tripod to steady the camera.
Questions or problems
with ARCSOFT Software.
■
Visit
www.arcsoft.com/support
.
Questions or problems
with other third party
software.
■
Visit support sites for those applications.
urg_01138.book Page 12 Wednesday, February 3, 2010 10:27 AM
