Troubleshooting
Troubleshoot
Product Specification
Product Specification
Paper jam
Low
resolution
Printer not
printing
Unable to
print from
digital camera
- Turn the printer off and on. The printer will automatically eject the
paper. If problem is not solved, please contact Customer Support.
- The resolution of the original photo may affect print quality. We
recommend photo with 1280x2448 pixels and above.
- Turn the printer off and on.
- Check if the cartridge is inserted properly.
- The printer will not print once it reaches a certain temperature.
This is not a malfunction. Please wait until the printer cools down.
- Check if your camera supports PictBridge in camera manual.
- Check if the USB cable is connected properly.
- Check if your camera has enough battery.
Unable to
print from
USB flash
drive
- Check if the USB flash drive is inserted properly.
- Check if the image is a supported format. *JPEG(Baseline), PNG.
-
If there are a large number of photos in the flash drive, it may take
up to a few minutes to load.
Solution
Indication
Print Size
4 x 6 inch (100 x 148 mm)
JPEG(Baseline), PNG
PHC Series, PHS Series
Temperature : 15~35C / Humidity :Below 70% RH (35C)
Dye Sublimation Thermal Transfer
8-pin Lightning Dock
5-pin Micro USB Dock
USB Port
-. USB memory
-. PictBridge (Printing from Digital Camera)
-. iPhone, iPad & Android Device (Printing & Charging)
DC 24V 2.5A
168.5 x 103.2 x 68.5 mm
Android Ver 4.0 and above / iOS Ver 6.0 and above
Supported
Image format
Cartridge
Optimal printing
conditions
Printing type
WiFi
External links
Power
Printer size
Supported devices
-
-
O
O
Docking
PD-480W
PD-480
PD-450
PD-450W
Model
*
Do not attempt using the Micro 5 Pin port. This port is designed for factory
use.