Troubleshooting
36
www.kodak.com/go/aiosupport
For more troubleshooting information, go to
www.kodak.com/go/esp3250support
.
Status light
The status light indicates the condition of the printer.
Power status light
Paper jam
• Check for paper in the rear-access cleanout area.
• Open the printer access door and gently remove any paper from inside the
printer.
• Make sure the paper in the tray is free of tears or creases.
• Make sure you do not overload the paper tray.
For more information, see
www.kodak.com/go/itg
. Select
All-in-one printer
,
then
Paper jam
.
Error messages or other
problems you cannot
resolve
If you need to contact Kodak (see
www.kodak.com/go/contact
), have the
following information available:
• Kodak Service Number (located inside or on the outside of the printer)
• Printer mode number (located on the back of the printer)
• Computer model, operating system, and version of Home Center Software
• Exact wording of any error message(s)
Problem
Possible Solutions
Power light
What it means
Off
• The printer is turned off.
– Press the on/off button to turn on power.
• The printer does not have power.
– Make sure that the power cord is plugged into the back of the printer and
into an electrical outlet, and that the electrical outlet has power.
Blinking
• The printer is busy.
– Wait for the printer to finish the task.
On
• The printer is ready
