15
www.kodak.com/go/support
4
Troubleshooting
NOTE: For the latest information on this product, see
www.kodak.com/go/pictureviewersupport
.
Picture viewer problems
Status
Solution
Picture viewer does not
turn on or off.
■
Connect the picture viewer to your computer to charge the
battery or to use the power from the computer (
page 2
).
■
Connect the picture viewer to an EasyShare dock (
page 9
).
■
Use the end of a paper clip to press and hold the Reset
button (
page i
) for at least 1 second.
■
Contact Customer Support (
page 19
).
Picture viewer buttons and
controls do not function.
Memory card not recognized
or picture viewer freezes
with card.
■
Ensure that the file formats on the picture card are JPEG.
■
Use another memory card.
Slide show does not start.
■
Ensure that the file formats on the picture card are JPEG.
■
If viewing pictures from a memory card, ensure that it is
properly inserted (
page 8
).
■
If using an EasyShare dock, press the TV button on the dock.
No picture on a television.
■
Ensure that the television is set to the “Video” setting. (See
your television user guide.)
■
Adjust the picture viewer Video Out setting (NTSC or PAL
page 7
).
Picture does not fill the
picture viewer screen.
If the camera that captured the image has a different aspect ratio
than the picture viewer screen, black bars may appear at the top
and bottom of a picture; this is normal.
