16
Trouble Shooting
Issue Possible
Cause
Solution
The power is not on.
Make sure the circuit breaker and the unit’s power is
ON. Use a voltage meter to check the power supply.
The wire connection is not secure.
Check and tighten wire connection.
The control panel and processor board
wiring are disconnected.
Check wire continuity from control panel to processor
board.
The motor transformer is defective.
Check the power input and power output on the
motor transformer.
If it’s needed, replace the motor transformer.
After Installation,
both motors and
lights are not
working.
The control panel and processor board is
defective.
Replace the control panel or processor board.
The motor(s) is defective.
Replace the motor.
The capacitor(s) is defective.
Replace capacitor(s).
Lights are
working, but
motor(s) is not.
The control panel or processor board is
defective.
Replace the control panel or processing board.
The blower system is not secure.
Tighten the turbine impeller/squirrel cage and air
chamber.
The turbine impeller/squirrel cage is
not balanced.
Replace the turbine impeller/squirrel cage.
The range
hood is
vibrating.
Hood is not secured in place.
Check the installation of hood, tighten the
mounting bracket.
Halogen Light bulb(s) is defective.
Try placing the trouble light bulb(s) to a working
socket, if the bulb(s) still doesn’t work; replace
the halogen light bulb(s).
The light wiring(s) is loose.
Check wire continuity from processor board to
light transformer to halogen light housing(s).
Light transformer is defective.
Check power input and power output on the light
transformer. If it’s needed, replace the light
transformer.
The motor is
working, but
the lights are
not working.
The control panel or processor board is
defective.
Replace the control panel or processing board.
The range hood is installed outside of
the manufacture recommended
clearance.
Adjust the clearance between the range hoods
and cook top to 27” to 30”. For Island range
hood, the clearance between the range hoods
and cook top is 30” to 36”.
There is no make-up air inside the
house.
Open the window to enhance the performance
of the range hood by creating a sufficient make-
up air.
Obstacle blocking the pipe work.
Remove all obstacles from the duct work.
The range
hood is not
venting out
correctly.
The pipe size is smaller than the
suggested pipe size.
Change the ducting according to the
manufacture suggestion.
The pipe connection is not properly
sealed.
Check the pipe installation.
The damper is not properly installed or
is missing from the installation.
Check the damper installation.
Cold air is
coming into the
home.
The damper is not installed.
By installing the damper, it will help to eliminate
air backflow.
