14
TROUBLE SHOOTING
Issue
Possible Cause
Solution
After
installation,
both motors
and lights are
not working.
The power is not on.
Make sure the circuit breaker and
the unit’s power is ON. Use a
voltage meter to check the power
supply.
The wire connection is not secure.
Check and tighten wire connection.
The control panel is defective.
Replace the control panel.
Lights are
working, but
motor(s) is not.
The motor(s) is defective.
Replace the motor(s).
The capacitor(s) is defective.
Replace the capacitor(s).
The control panel is defective.
Replace the control panel.
The range
hood is
vibrating.
The blower system is not secure.
Tighten the turbine impeller/ squirrel
cage.
The turbine impeller/ squirrel cage is
not balanced.
Replace the turbine impeller/
squirrel cage.
Hood is not secure in place.
Check the installation of hood,
tighten the mounting bracket.
The motor is
working, but
the lights are
not working.
LED light fixture(s) is defective.
Replace LED light fixture(s).
The light wiring(s) is loose.
Check wire continuity from control
panel to LED light driver to LED
light fixture(s).
The control panel or LED light driver
is defective.
Replace the control panel or LED
light driver.
The range
hood is not
venting out
correctly.
The range hood is installed outside
of the manufacture recommended
clearance.
Adjust the clearance between the
range hood and cook t
op to 26” to
30”. For island range hood, the
distance between range hood and
cook top is 30” to 36”.
There is no make-up air inside the
house.
Open the window to enhance the
performance of the range hood by
creating a sufficient make-up air.
Obstacle blocking the pipe work.
Remove all obstacles from the duct
work.
The pipe size is smaller than the
suggested pipe size.
Change the ducting according to
the manufacture suggestion.
Cold air is
coming into the
home.
The pipe connection is not properly
sealed.
Check the pipe from installation.
The damper is not properly installed
or is missing from the installation.
Check the damper installation.
The damper is not installed.
Installing the damper will help
eliminate air backflow.
