Knoll Systems service information
The MX6120 amplifier does not contain any user serviceable parts
inside. If you suspect a problem that may require servicing, contact us
at
www.knollsystems.com/contact.html
, or by phone at 604 940 1689.
Troubleshooting
If a problem is encountered with the MX6120, the most expedient
procedure is to locate the problem and if possible repair it before
requesting service. Be sure to carefully check other system components
such as controllers, CD players, volume controls, wiring, speakers, etc.
that may be at fault.
Problem
Action
Power LED does
1. Check that the MX6120 is plugged in.
not light - no sound
2. Test the AC outlet with a lamp.
3. If remote on/off is used, check that
the trigger voltage is at 12 VDC.
4. Check MX6120 power button on (in).
Sound cuts out
1. Verify speaker impedance is 8-16 Ω.
Changing speakers may be required.
2. Check if the MX6120 feels hot. If it's
hot increase cooling - see
Installation
.
Sound is distorted
1. Turn the volume down.
2. Check speakers for damage.
3. Check inputs for proper levels.
MX6120 gain and source output level
may, have to be adjusted.
4. Speakers may be less than 8 Ω.
MX6120 does
1. Push MX6120 power switch off (out).
not turn off
2. If trigger is being used, power switch
needs to be set to off (out) position
or amp is on all the time.
3. Try disconnecting trigger jack.
Trigger does not
1. Measure the trigger voltage with a volt
work
meter. It needs to be 11-15 volts
DC
to work (current is about 35mA total
per amp). See page 5 for details.
Speaker pops when
1. Speaker may need resistor placed
amp turned on or off across terminal. Suggest 2k0 Ω 1 w.
Discharges speaker internal capacitor.
Installation
Installing the MX6120 should be relatively easy. With a bit of
planning, it will give trouble free service for years.
1.
The most important consideration when installing the
MX6120 is cooling.
The MX6120 has a lot of power packed into
a small chassis size. When installing it in an equipment stack, it
should be the top component. It needs at least 3"-5" of space
above the amplifier to allow for adequate convection cooling.
2.
Amplifiers should always be the top components in the
system.
3.
If MX6120 channels frequently shutdown due to overheating,
install a fan directed up from the MX6120 bottom center.
4.
Never operate the MX6120 on its side, as the cooling
potential drops significantly when operated this way.
5.
Connect the MX6120 inputs to the source component outputs
with good quality, short as possible RCA jack cables. Connect
each channel individually.
6.
Connect the MX6120 speaker outputs to speakers using good
quality speaker wire. Minimum 16 gauge copper wire is
recommended with 14 gauge minimum for runs over 30' (10m).
Note:
Ideally the MX6120 likes 8-16
Ω
loads. Connecting
to 6 Ω loads won't hurt the MX6120 but those channels
connected to 6 Ω loads may occasionally shutdown due
to overloading.
Never-ever connect to speaker loads less than 6 Ω.
7.
Individually adjust the channel gains as required. Ideally, all
gains are fully on (fully clockwise).
8.
Make sure the speakers in each room are connected in phase
with the amp going to the s. Out of phase
speakers give unstable imaging and poor bass response.
9.
Connect trigger if being used to a 12 VDC source (about
35mA) using a 3.5mm mono jack. 5 VDC triggers will not work.
10.
Connect the AC power into an outlet that supplies at least
EIGHT amps 120 VAC or FOUR amps 230 VAC (1000 watts)
dedicated to each MX6120.
11.
This amplifier cannot be mono bridged.