30
EN
Problem
Possible cause
Solution
The coffee flows out too
slowly or no coffee flows
out.
The coffee powder is too
fine and clogs the filter.
Use coarser coffee
powder.
The filter holes are
blocked.
Clean the filter.
The water tank has not
been inserted.
Insert the water tank.
Water leaks from the
bottom of the unit.
The drip tray is full.
Empty the drip tray.
Appliance
malfunctioning
Contact customer
service.
The appliance does not
work
The mains plug is not
plugged in.
Plug the mains plug into
the socket.
NTC was short-circuited.
Contact customer
service.
Appliance
malfunctioning
Contact customer
service.
Frothing with steam
does not work.
The steam indicator
does not light up.
Wait until the steam
indicator is on.
The container is too
big or the shape is
unsuitable.
Use a tall and narrow
cup or mug.
You are using low-fat
milk.
Use whole milk.
