50
EN
TROUBLESHOOTING
Problem
Possible causes
What to do
The cooktop
cannot be turned
on.
No power.
Make sure the cooktop is
connected to the power
supply and that it is switched
on. Check whether there is a
power outage in your home
or area. If you’ve checked
everything and the problem
persists, call a qualified
technician.
The touch controls
are difficult to
operate.
There may be a slight film of
water over the controls or
you may be using the tip of
your finger when touching
the controls.
Make sure the touch control
area is dry and use the ball of
your finger when touching the
controls.
The glass is being
scratched.
Rough-edged cookware.
Unsuitable, abrasive scourer
or cleaning products being
used.
Use cookware with flat and
smooth bases (see “Choosing
the right Cookware” section).
Do not use scouring pads or
scouring agents for cleaning
(see “Care and Cleaning”
section).
Some pans make
crackling or
clicking noises.
This may be caused by
the construction of your
cookware (layers of different
metals vibrating differently).
This is normal, but the noise
should quieten down or
disappear completely when
you decrease the heat setting.
The induction
hob makes a low
humming noise
when used on a
high heat setting.
This is caused by the
technology of induction
cooking.
This is normal, but the noise
should quieten down or
disappear completely when
you decrease the heat setting.
