20
EN
TROUBLESHOOTING
Error
Possible cause
Solution
No air flow
No power.
Plug in the connector.
The device is not switched
on.
Switch on the device with
the ON/OFF key.
The device is damaged.
Contact the manufacturer.
The device cannot
be switched on.
The switch is broken.
Contact the manufacturer.
The internal connection
cable is loose.
The device cannot
be switched off.
The device is broken.
Contact the manufacturer.
Abnormal noise
Foreign body in the device.
Remove all foreign objects.
A slat is loose.
Contact the manufacturer.
The motor is broken.
Contact the manufacturer.
Problem with
humidification and
cooling.
The water filter is clogged.
Clean the water pump and
the tank.
The water pump is broken.
Contact the manufacturer.
The fins do not
vibrate.
The sync motor is broken.
Contact the manufacturer.
The water pump is
very noisy.
No water in the tank or the
water level is too low.
Switch off the device and
refill the water.
The water pump is broken.
Contact the manufacturer.
