51
EN
TROUBLESHOOTING
Problem
Possible causes
What to do
The cooktop cannot Be
turned on.
No power.
Make sure the cooktop
is connected to the
power supply and that
it is switched on. Check
whether there is a power
outage in your home or
area. If you’ve checked
everything and the
problem persists, call a
qualified technician.
The touch controls are
unresponsive.
The controls are locked.
Unlock the controls.
The touch controls are
difficult to operate.
There may be a slight
film of water over the
controls or you may be
using the tip of your
finger when touching
the controls.
Make sure the touch
control area is dry and
use the ball of your
finger when touching
the controls.
The glass is being
scratched.
Rough-edged cookware.
Unsuitable, abrasive
scourer or cleaning
products being used.
Use cookware with flat
and smooth bases. See
‘Choosing the right
cookware’. See ‘Care and
cleaning’.
Some pans make
crackling or clicking
noises.
This may be caused
by the construction of
your cookware (layers
of different metals
vibrating differently).
This is normal for
cookware and does not
indicate a fault.
