FAQ
Q. My PC does not detect the device.
A: Connect the Power Case DVR device to a computer using the included USB cord. Your PC will automatically install a
device driver. If it does not, please try the following trouble shooting:
1. If the PC system has no response, including any alert sound or any positive or negative reaction after plugging
in the device, it might be that the USB port you are using is not working or that the USB cable is not working. Try
to repeat the connection again or switch to another USB port. Check the USB cable is functioning by trying
another micro USB cable.
2. If the system has reacted, but can’t recognize the plug-in device after running for a while, please check & update
your windows system to the latest version. Open the “Windows Update” function under the “Control Panel” to
check if you have any uninstalled updates. Be sure that the Service Pack version for your applicable Windows
system is the latest version available, and no older than these list below:
a. Windows 2000, SP4
b. Window XP, SP3
c. Windows Vista, SP2
d. Windows 7, SP1
e. Windows 8
3. Some anti-virus software will stop the notification windows, preventing any system or driver notifications.
Temporarily disable or close any anti-virus software installed on your Windows system, then repeat steps 1 and
2 as necessary.
Q. What drive is my Power Case DVR stored on?
A. Every computer is different. Go back and read “Accessing the Device” to discover your drives.
Q. Why are there two drives?
A. One contains the user interface(setup screen) software and the other stores all the media.
Q. Will the Power Case DVR charge my phone or provide extra power for my phone?
A. No, the battery is designed to run the camera system only.
Q. Will it allow my computer to see and download files from my iPhone?
A. No.
Q. Can I turn off any of the blue indicator lights off, such as during recording?
A. No.
Q. Can I disable the vibration?
A. Yes, see “Device Settings” for instructions and more information.
Q Will it fit my iPhone 5? Will it fit my iPhone 3?
A. No, it will only fit the iPhone 4 and 4s models.
Note: you don't even need a phone or a working phone as the unit is all self-contained
