14
11/14
KITCHENAID
®
REFRIGERATION LIMITED
WARRANTY
ATTACH YOUR RECEIPT HERE. PROOF OF PURCHASE IS REQUIRED
TO OBTAIN WARRANTY SERVICE.
Please have the following information available when you call the
Customer eXperience Center:
■
Name, address and telephone number
■
Model number and serial number
■
A clear, detailed description of the problem
■
Proof of purchase including dealer or retailer name and address
IF YOU NEED SERVICE:
1.
Before contacting us to arrange service, please determine whether your product requires repair. Some
questions can be addressed without service. Please take a few minutes to review the Troubleshooting or
Problem Solver section of the Use and Care Guide, scan the QR code on the right to access additional
resources, or visit http://kitchenaid.custhelp.com.
2.
All warranty service is provided exclusively by our authorized KitchenAid Service Providers
. In the U.S. and
Canada, direct all requests for warranty service to:
KitchenAid Customer eXperience Center
In the U.S.A., call 1-800-422-1230. In Canada, call 1-800-807-6777.
If outside the 50 United States or Canada, contact your authorized KitchenAid dealer to determine whether another warranty applies.
http://kitchenaid.custhelp.com
FIVE YEAR LIMITED WARRANTY
WHAT IS COVERED
WHAT IS NOT COVERED
LIMITED WARRANTY
For one year from the date of purchase, when this major appliance is
installed, operated and maintained according to instructions
attached to or furnished with the product, KitchenAid brand of
Whirlpool Corporation or Whirlpool Canada LP (hereafter
“KitchenAid”) will pay for Factory Specified Replacement Parts and
repair labor to correct defects in materials or workmanship that
existed when this major appliance was purchased, or at its sole
discretion replace the product. In the event of product replacement,
your appliance will be warranted for the remaining term of the original
unit's warranty period.
SECOND THROUGH FIFTH YEAR LIMITED WARRANTY ON
CAVITY LINER AND SEALED REFRIGERATION SYSTEM
In the second through fifth years from the date of purchase, when
this major appliance is installed, operated and maintained according
to the instructions attached to or furnished with the product,
KitchenAid brand will pay for factory specified replacement parts and
repair labor for the following components to correct non-cosmetic
defects in materials and workmanship in this part that prevent
function of the refrigerator and that existed when this major
appliance was purchased:
■
Refrigerator/freezer cavity liner if the part cracks due to defective
materials or workmanship.
■
Sealed Refrigeration system (includes compressor, evaporator,
condenser, dryer and connecting tubing).
YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED
WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN.
Service must be provided by a KitchenAid designated service
company. This limited warranty is valid only in the United States or
Canada and applies only when the major appliance is used in the
country in which it was purchased. This limited warranty is effective
from the date of original consumer purchase. Proof of original
purchase date is required to obtain service under this limited
warranty.
1.
Commercial, non-residential or multiple-family use, or use inconsistent
with published user, operator or installation instructions.
2.
In-home Instruction on how to use your product.
3.
Service to correct improper product maintenance or installation,
installation not in accordance with electrical or plumbing codes or
correction of household electrical or plumbing (i.e. house wiring, fuses or
water inlet hoses).
4.
Consumable parts (i.e. light bulbs, batteries, air or water filters,
preservation solutions, etc.).
5.
Defects or damage caused by the use of non-genuine KitchenAid parts
or accessories.
6.
Damage from accident, misuse, abuse, fire, floods, acts of God or use
with products not approved by KitchenAid.
7.
Repairs to parts or systems to correct product damage or defects
caused by unauthorized service, alteration or modification of the
appliance.
8.
Cosmetic damage including scratches, dents, chips, and other damage
to appliance finishes unless such damage results from defects in
materials and workmanship and is reported to KitchenAid within 30 days.
9.
Discoloration, rust or oxidation of surfaces resulting from caustic or
corrosive environments including but not limited to high salt
concentrations, high moisture or humidity or exposure to chemicals.
10.
Food or medicine loss due to product failure.
11.
Pick-up or delivery. This product is intended for in-home repair.
12.
Travel or transportation expenses for service in remote locations where
an authorized KitchenAid servicer is not available.
13.
Removal or reinstallation of inaccessible appliances or built-in fixtures
(i.e. trim, decorative panels, flooring, cabinetry, islands, countertops,
drywall, etc.) that interfere with servicing, removal or replacement of the
product.
14.
Service or parts for appliances with original model/serial numbers
removed, altered or not easily determined.
The cost of repair or replacement under these excluded circumstances
shall be borne by the customer.
DISCLAIMER OF IMPLIED WARRANTIES
IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR IMPLIED WARRANTY OF FITNESS FOR A
PARTICULAR PURPOSE, ARE LIMITED TO ONE YEAR OR THE SHORTEST PERIOD ALLOWED BY LAW. Some states and provinces do not allow
limitations on the duration of implied warranties of merchantability or fitness, so this limitation may not apply to you. This warranty gives you
specific legal rights, and you also may have other rights that vary from state to state or province to province.
DISCLAIMER OF REPRESENTATIONS OUTSIDE OF WARRANTY
KitchenAid makes no representations about the quality, durability, or need for service or repair of this major appliance other than the
representations contained in this warranty. If you want a longer or more comprehensive warranty than the limited warranty that comes with this
major appliance, you should ask KitchenAid or your retailer about buying an extended warranty.
LIMITATION OF REMEDIES; EXCLUSION OF INCIDENTAL AND CONSEQUENTIAL DAMAGES
YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN. KITCHENAID
SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states and provinces do not allow the exclusion or limitation of
incidental or consequential damages, so these limitations and exclusions may not apply to you. This warranty gives you specific legal rights, and
you also may have other rights that vary from state to state or province to province.
