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Cooktop cooking results
not what expected
Improper cookware - Ideal cookware should have a flat bottom, straight sides and a well fitting lid, and
the material should be of a medium to heavy thickness.
Control knob set to incorrect heat level - See the “Cooktop Use” section.
Range is not level - Level the range. See the Installation Instructions.
Oven will not operate
Air in the gas lines - If this is the first time the oven has been used, turn on any one of the surface
burner knobs to release air from the gas lines.
Control is locked - Press and hold START for 3 seconds to unlock.
The range is in Demo Mode - See the “Electronic Oven Controls” section. Demo Mode is used for
display models in a showroom.
Electronic oven control set incorrectly - See the “Electronic Oven Controls” section.
Oven burner flames are
yellow or noisy
Range converted improperly - If propane gas is being used, contact a service technician or see the
“Warranty” section for contact information.
Oven temperature too high
or too low
Oven temperature needs adjustment - See “Oven Temperature Control” in the “Electronic Oven
Controls” section.
Convection fan not working The convection cycle is in the first 5 minutes of operation - This is normal. The convection fan will
start running approximately 5 minutes into the cycle.
Oven door is open - If the oven door is opened during convection cooking, the fan will turn off
immediately. It will come back on when the oven door is closed.
Display shows messages
Power failure (display shows flashing time) - Clear the display. On some models, reset the clock, if
needed. See “Clock” keypad feature in the “Feature Guide” section.
Error code (display shows letter followed by number) - Depending on your model, press OFF to clear
the display. See “Control Display” in the “Electronic Oven Controls” section. If it reappears, call for
service. See the “Warranty” section for contact information.
Start needs to be pressed so a cycle can begin (display shows “PUSH” or “PSH”) - See the “Start”
keypad feature in the “Feature Guide” section.
Range is in Sabbath Mode (display shows “SAb”) - Press OFF to exit Sabbath Mode.
Clean cycle did not work on
all spills
Several cooking cycles between Clean cycles or spills on oven walls and doors - Run additional
Clean cycles. Use the AquaLift
®
Technology Cleaning Kit. affresh
®
Kitchen and Appliance Cleaner or
affresh
®
Cooktop Cleaner can be used for stubborn soils. See the “Accessories” and “Clean Cycle”
sections for more information.
Mineral deposits are left on
the oven bottom after the
Clean cycle
Tap water was used in the Clean cycle - Use distilled or filtered water in the Clean cycle.
To remove deposits, use a cloth soaked with vinegar. Then use a cloth dampened with water to
thoroughly remove any vinegar residue.
Range is not level - Mineral deposits will collect on dry areas of the oven bottom during the Clean
cycle. Level the range. See the Installation Instructions.
To remove deposits, use a cloth soaked with vinegar. Then use a cloth dampened with water to
thoroughly remove any vinegar residue.
Oven cooking results not
what expected
Range is not level - Level the range. See the Installation Instructions.
The set temperature was incorrect - Double-check the recipe in a reliable cookbook.
Oven temperature needs adjustment - See “Oven Temperature Control” in the “Electronic Oven
Controls” section.
Oven was not preheated - See the “Baking and Roasting” section.
Racks were positioned improperly - See the “Positioning Racks and Bakeware” section.
Not enough air circulation around bakeware - See the “Positioning Racks and Bakeware” section.
Batter distributed unevenly in pan - Check that batter is level in the pan.
Darker browning of food caused by dull or dark bakeware - Lower oven temperature 25°F (15°C) or
move rack to a higher position in the oven.
Lighter browning of food caused by shiny or light colored bakeware - Move rack to a lower position
in the oven.
Incorrect length of cooking time was used - Adjust cooking time.
Oven door was not closed - Be sure that the bakeware does not keep the door from closing.
Oven door was opened during cooking - Oven peeking releases oven heat and can result in longer
cooking times.
Rack is too close to bake burner, making baked items too brown on bottom - Move rack to higher
position in the oven.
Pie crusts browning too quickly - Use aluminum foil to cover the edge of the crust and/or reduce
baking temperature.
PROBLEM
POSSIBLE CAUSES AND/OR SOLUTIONS
