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KitchenAid KEMS307D, Use And Care Manual, Page: 55 / 60

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KitchenAid KEMS307D Use And Care Manual Download Page 55

55

PROBLEM

The Display shows
a time counting
down but the oven
is not cooking

You do not hear the
Programming Tone

Smoke is coming
out of vent during
broiling

“F” followed by a
number appears
on Display

CAUSE

•

The oven door is not closed completely.

•

You have set the controls as a kitchen timer. Touch CANCEL
to cancel the Minute Timer.

•

The command is not correct.

•

This is normal, just as in conventional broiling.

•

There has been a command pad failure. Call for service. See
Step 2 on page 56. Touch Number pad 1 to clear failure code
from Display.

If none of these items was causing your problem, see “Requesting Assistance or Service” on
pages 56 and 57.

T

roubleshooting

Summary of Contents for KEMS307D

Page 1: ...and Answers 52 Troubleshooting 54 Requesting Assistance or Service 56 Index 59 Warranty 60 NOTE Use and care instructions for the lower oven are provided in a separate manual Use and Care Guide PART NO 4451400 In the U S A for assistance or service call the Consumer Assistance Center 1 800 422 1230 In Canada for assistance or service see page 57 KITCHENAID Upper Microwave Ovens with Broil Element ...

Page 2: ...g the Minute Timer 18 Using EASY MINUTE 19 Microwave Cooking 20 Cooking at high cook power 20 Cooking at different cook powers 21 Cooking in stages 23 Using CUSTOM REHEAT 26 Custom reheat chart 26 Using CUSTOM DEFROST 31 Custom defrost chart 31 Defrosting tips 34 Popping popcorn 34 Using CUSTOM COOK 35 Custom cook chart 36 Using KEEP WARM 39 Cooking with CRISP and BROIL 40 To get the best cooking ...

Page 3: ...r checking Troubleshooting additional help can be found by checking the Re questing Assistance or Service section When calling you will need to know your appliance s complete model number and serial number You can find this information on the model and serial number plate see diagram in the Getting to Know section Keep this book and the sales slip together in a safe place for future reference You ...

Page 4: ...SURE TO EXCESSIVE MICROWAVE ENERGY found in this section The microwave oven must be grounded Connect only to properly grounded outlet See GROUNDING INSTRUCTIONS found at the end of this section Install or locate the microwave oven only in accordance with the provided Installation Instructions Some products such as whole eggs in the shell and sealed containers for example closed glass jars may expl...

Page 5: ...en door closed turn oven off and disconnect the power cord or shut off power at the fuse or circuit breaker panel Do not use the cavity for storage pur poses Do not leave paper products cooking utensils or food in the cavity when not in use Do not mount over a sink Do not store anything directly on top of the microwave oven when the micro wave oven is in operation SAVE THESE INSTRUCTIONS c Do not ...

Page 6: ...rements Observe all governing codes and ordinances A 120 Volt 60 Hz AC only 15 amp fused electrical supply is required A time delay fuse is recommended It is recommended that a separate circuit serving only this appliance be provided GROUNDING INSTRUCTIONS For all cord connected appliances The microwave oven must be grounded In the event of an electrical short circuit grounding reduces the risk of...

Page 7: ...ases microwaves from two locations one above food and one at bottom of food Because the microwaves enter the oven at two different times a third wave of microwaves is created This gives you uniform cooking The glass turntable of your microwave oven lets microwaves pass through Then they bounce off a metal floor back through the glass turntable and are absorbed by the food wWARNING Explosion Hazard...

Page 8: ...he outer cooked areas just as in regular oven cooking This is one of the reasons for letting some foods for example roasts or baked potatoes stand for a while after cooking or for stirring some foods during the cooking time The microwaves disturb water molecules in the food As the molecules bounce around bumping into each other heat is made like rubbing your hands together This is the heat that do...

Page 9: ...enly NOTE Some cycles may have to be reset if you have interrupted the cycle Radio interference Using your microwave oven may cause interference to your radio TV or similar equipment When there is interference you can reduce it or remove it by Cleaning the door and sealing surfaces of the oven Adjusting the receiving antenna of the radio or television Testing your microwave oven To test the oven p...

Page 10: ...ty precautions Never cook or reheat a whole egg inside the shell Steam buildup in whole eggs may cause them to burst and burn you and possibly damage the oven Slice hard boiled eggs before heating In rare cases poached eggs have been known to explode Cover poached eggs and allow a standing time of one minute before cutting into them For best results stir any liquid several times before heating or ...

Page 11: ...f the recommended cooking time potatoes should be slightly firm because they will continue cooking during standing time After microwaving wrap potatoes in foil and set aside for 5 minutes They will finish cooking while standing Do not start a microwave oven when it is empty Product life may be shortened If you practice programming the oven put a container of water in the oven It is normal for the ...

Page 12: ... on your turntable to avoid possibly breaking it Make sure support base is all the way on the shaft in oven cavity floor Make sure support rollers are completely inside center circle of turntable for proper rotation Handle your turntable with care when removing it from the oven to avoid possibly breaking it If your turntable cracks or breaks contact your appliance dealer for a replacement Electric...

Page 13: ...3 Glass Turntable This turntable turns food as it cooks for more even cooking It must be in the oven during operation for best cooking results See pages 7 12 47 and 52 for more details 4 Removable Turntable Support under turntable 5 Cook Guide Label 6 Light Automatically turns on when door is opened or when oven is operating 7 Quartz Broil Element hidden in ceiling This element is used for the CRI...

Page 14: ... to enter the correct time of day See page 17 for more information 3 TIMER CANCEL Touch this pad to cancel the Minute Timer See page 18 for more information 4 TIMER SET START Touch this pad to set the Minute Timer See page 18 for more information 5 POPCORN Touch this pad to pop popcorn in your microwave oven The oven will automatically cook at a preset cook power and time See page 34 for more info...

Page 15: ...s signal the end of a cooking cycle or the Minute Timer countdown Choosing cooking function settings The cooking functions discussed in the Getting to Know Your Microwave Oven and Microwave Cooking sections use Command pads to choose cooking function settings Another way to choose cooking function settings is by using Code pads Code pads are Number pads used to select a cook power food settings or...

Page 16: ...nted Double Emission System in this oven Do not use Crisper Pan in any other microwave oven or in a thermal oven The Crisper Pan is dishwasher safe NOTE Only use wooden or plastic cooking utensils on the Crisper Pan to prevent scratches Broiling Grid CRISPWARE Crisper Pan Crisper Pan Handle wWARNING Burn Hazard Use oven mitts when removing broiling grid and CRISPWARE Crisper Pan Use Crisper Pan ha...

Page 17: ... 3 Complete entry NOTES You can only set the clock when the lower oven and the microwave oven are not cooking food and when the Minute Timer is not counting down You can clear the time of day from the Display by touching and holding CLOCK SET START for 5 seconds Touch CLOCK SET START to see the time of day again ENTER TIME TOUCH YOU SEE TIME TOUCH YOU SEE CLOCK SET START 5 0 CONTROL LOCK 3 QUANTIT...

Page 18: ... counted down Example for 10 minutes 3 Start countdown When countdown ends Four tones will sound and repeat every minute until you touch the Timer Cancel pad This will clear the Display To cancel any time TOUCH YOU SEE ENTER TIMER MIN SEC OR ENTER TIMER HR MIN TOUCH YOU SEE TIMER MIN SEC TIMER SET START once for minutes and seconds OR twice for hours and minutes 1 0 0 0 QUANTITY QUANTITY QUANTITY ...

Page 19: ...our tones will repeat every minute until you open the oven door or touch the Cancel pad This will clear the display NOTES To extend cooking time in multiples of 1 minute touch EASY MINUTE during cooking You can enter EASY MINUTE only after closing the door You can use EASY MINUTE with all timed cooking If the door has been opened during cook ing you can restart cooking by closing the door and touc...

Page 20: ...NOTE During setup if you want to change the cooking time you have entered you must touch four digits For example to change 1 minute and 30 seconds to 1 minute and 45 seconds touch Number pads 0 1 4 and 5 3 Start oven NOTES If you want to add more time during cooking use EASY MINUTE See Using EASY MINUTE in the Getting to Know Your Microwave Oven section for more information If you want to change t...

Page 21: ...oods and foods with high water content such as soups and beverages Cooking small tender pieces of meat ground meat poultry pieces fish fillets and vegetables Heating cream soups Heating rice pasta or casseroles Cooking and heating foods that need a cook power lower than high for example whole fish and meat loaf or when food is cooking too fast Reheating a single serving of food Cooking requiring s...

Page 22: ... If you want to add more time during cooking use EASY MINUTE See Using EASY MINUTE in the Getting to Know Your Microwave Oven section for more information If you want to change cooking time after cooking has started touch MICRO and enter the new cooking time within 5 seconds When cooking time ends Four tones will sound TOUCH YOU SEE 1 0 0 CONTROL LOCK 3 QUANTITY QUANTITY ENTER COOK TIME PWR TOUCH ...

Page 23: ...ically 1 Put food in oven and close the door 2 Set cooking time for first cycle Example for 7 minutes 30 seconds 3 Set cook power for first cycle optional If you want to cook at full 100 cook power go to Step 5 Example for 50 cook power NOTE During setup if you want to change the cooking time after setting the cook power wait for TIME to reappear on the display then enter the new cooking time TOUC...

Page 24: ...ds 6 Set cook power for second cycle optional If you want to cook at full 100 cook power go to Step 8 Example for 60 cook power 7 Repeat Steps 4 to 6 above for third cycle optional TOUCH YOU SEE ENTER COOK TIME 12 PWR MICRO COOK POWER TOUCH YOU SEE 2 5 CONTROL LOCK 3 ENTER COOK TIME 12 PWR TOUCH YOU SEE ENTER COOK 12 PWR 6 MICRO COOK POWER then ...

Page 25: ... in the Getting to Know Your Microwave Oven section for more information During any Micro cooking stage you can change the cooking time after touching START Simply touch MICRO and enter the new cooking time within 5 seconds When cooking time ends Four tones will sound 9 After cooking open the door OR Four tones will repeat every minute until you open the oven door or touch the Cancel pad This will...

Page 26: ...TOM REHEAT 1 Touch CUSTOM REHEAT 2 Touch CUSTOM REHEAT again to scan and select reheat food settings 3 Touch QUANTITY to scan and select available quantity settings Custom reheat chart Microwave Cooking FOOD SETTING Dinner Plate Bread Meats Cheese Dip Soups Sauce Pizza Beverage Coffee Tea Hot Chocolate CODE 1 2 3 4 5 6 7 8 QUANTITY 1 to 2 servings 1 to 6 slices 1 to 6 servings 1 to 3 cups 1 to 4 c...

Page 27: ...food code see the Cooking Guide Label on the front frame of the oven or the Custom reheat chart earlier in this section After 3 seconds NOTE You can disable or enable the Quantity pad prompt See the Using help prompts section for more information After 1 second Microwave Cooking TOUCH YOU SEE CUSTOM REHEAT REHEAT once TOUCH YOU SEE CUSTOM REHEAT ENTER REHEAT YOU SEE ENTER REHEAT NO YOU SEE ENTER R...

Page 28: ...of settings 4 5 or 6 four tones will sound in the middle of the cycle and the display will show STIR for 5 seconds You can then stir food if desired To restart the cycle you must close the door and touch the Start pad When reheating time ends Four tones will sound 5 After reheating open the door Four tones will repeat every minute until you open the oven door or touch the Cancel pad This will clea...

Page 29: ...Touch CUSTOM REHEAT until the type of beverage you want appears on the display Example for Hot Chocolate ENTER REHEAT TOUCH YOU SEE TOUCH YOU SEE TOUCH YOU SEE CUSTOM REHEAT CUSTOM REHEAT ENTER eight times ENTER REHEAT CUSTOM REHEAT three times Microwave Cooking ENTER TEMP REHEAT 1 3 2 REHEAT REHEAT then then BEVERAGE Coffee Tea Hot Chocolate TOUCH CUSTOM REHEAT once twice three times continued on...

Page 30: ...ranules tea bags etc See Operating safety precautions in the Getting to Know Your Microwave Oven section for more information When heating time ends Four tones will sound TOUCH YOU SEE TEMP REHEAT 2 CUSTOM REHEAT SERVING TEMPERATURE Warm Hot Very Hot TOUCH CUSTOM REHEAT once twice three times TOUCH YOU SEE EASYMINUTE START REHEAT YOU SEE REHEAT TIME 6 After heating open the door OR Four tones will...

Page 31: ...DEFROST 2 Touch CUSTOM DEFROST again to scan and select food settings 3 Enter weight or touch QUANTITY to select quantity Custom defrost chart TOUCH YOU SEE ENTER DEFROST CUSTOM DEFROST WEIGHT OR QUANTITY 0 10 lb 1 oz to 6 60 lbs 6 lbs 8 oz 0 10 lb 1 oz to 6 60 lbs 6 lbs 8 oz 0 10 lb 1 oz to 4 40 lbs 4 lbs 6 oz 1 to 6 6 12 or 16 oz 1 to 6 FOOD SETTING Meats Chicken Poultry Fish Seafood Bagel Fruit...

Page 32: ...ES Use Number pads for settings 1 to 3 Use the Quantity pad for settings 4 to 6 If you enter a weight greater than the maximum weight listed in the Custom defrost chart earlier in this section RETRY shows on the display See the Weight conversion chart later in this section for help in converting food weight to decimals See the Custom defrost chart earlier in this section for weight ranges avail ab...

Page 33: ...will clear the display Weight conversion chart You are probably used to food weights as being in pounds and ounces that are frac tions of a pound for example 4 ounces equals 1 4 pound However in order to enter food weight in CUSTOM DEFROST you must specify pounds and tenths of a pound If the weight on the food package is in frac tions of a pound you can use the following chart to convert the weigh...

Page 34: ...he defrosting time seem longer than expected For more information on standing time see Cooking tips in the Cooking Guide section Popping popcorn POPCORN lets you pop commercially packaged microwave popcorn by touching just one pad Pop only one package at a time If you are using a microwave popcorn popper follow manufacturer s instructions Try several brands to decide which gives best popping resul...

Page 35: ...ng CUSTOM COOK Cooking with CUSTOM COOK lets you cook food without needing to set times and cook powers CUSTOM COOK has preset times and cook powers see the Custom cook chart NOTE When cooking with cook time and cook power see the Microwave cooking chart in the Cooking Guide section Summary of steps for setting CUSTOM COOK 1 Touch CUSTOM COOK 2 Touch CUSTOM COOK again to scan and select food setti...

Page 36: ...nd cauli flower cook immediately after washing with no additional water If you like tender crisp vegetables set the Custom Cook quantity for half the amount of vegetables you are actually cooking For example when cooking 2 cups of veg etables set QUANTITY for 1 cup Cover with lid or plastic wrap After cooking remove from oven stir cover and let stand 3 to 5 minutes before serving Follow package di...

Page 37: ...ee the Cook Guide Label on the front frame of the oven or the Custom cook chart earlier in this section After 3 seconds NOTE You can disable or enable the Quantity pad prompt See Using help prompts in the Cooking with CRISP and BROIL section for more information After 1 second CUSTOM COOK COOK CUSTOM COOK TOUCH YOU SEE ENTER COOK TOUCH YOU SEE twice ENTER COOK NO YOU SEE YOU SEE ENTER COOK NO Micr...

Page 38: ...down When cooking time ends Four tones will sound 5 After cooking open the door OR Four tones will repeat every minute until you open the oven door or touch the Cancel pad This will clear the display TOUCH YOU SEE ENTER COOK NO 0 QUANTITY twice TOUCH YOU SEE EASYMINUTE START COOK TIME YOU SEE COOK TIME TOUCH MICROWAVE OVEN CANCEL Microwave Cooking ...

Page 39: ...nner plate should be covered during KEEP WARM 1 Put hot cooked food in oven and close the door 2 Start oven To make KEEP WARM automatically follow a micro cycle Touch KEEP WARM after you set the micro cycle The microwave will start automatically and KEEP WARM will follow the micro cycle OR Program KEEP WARM as the last stage in multi stage cooking When the display says TIME press KEEP WARM NOTE Wh...

Page 40: ...g CRISP microwaves heat the Crisper Pan to brown and crisp the bottom of food while the broil element cooks and browns food from the top Cooking with CRISP and BROIL This section gives you step by step instructions for operating the Crisp and Broil functions To get the best cooking results wWARNING Burn Hazard Use oven mitt when removing broiling grid and CRISPWARE Crisper Pan Use Crisper Pan hand...

Page 41: ...es RETRY shows on the display 4 Start oven NOTES You can increase crisping time after touching START by pressing EASY MINUTE You can disable or enable the USE PAN prompt See Using help prompts later in this section for more information After 4 seconds the cooking time will count down When cooking time ends Four tones will sound TOUCH YOU SEE TOUCH YOU SEE TOUCH YOU SEE YOU SEE YOU SEE continued on...

Page 42: ...ace the glass turntable Preheat the broil element for 2 to 3 minutes After preheating place all food on one half of the broiling grid only 1 Put food in oven and close door 2 Touch BROIL 3 Set broiling time NOTE If you try to enter a broiling time greater than 90 minutes RETRY shows on the display Place grid securely on turntable with food positioned in the front area close to the door and directl...

Page 43: ...ing help prompts later in this section for more information When cooking time ends Four tones will sound 5 After cooking open the door OR Four tones will repeat every minute until you open the oven door or touch the Cancel pad This will clear the display TOUCH YOU SEE EASYMINUTE START COOK TIME COOK TIME COOK TIME YOU SEE COOK TIME MICROWAVE OVEN CANCEL TOUCH YOU SEE time of day ...

Page 44: ...e Number pads to choose cook powers food catego ries and food quantities COOK POWER OF FULL COOK POWER 90 80 70 60 50 40 30 20 10 0 TOUCH 9 8 7 6 5 4 3 2 1 0 CATEGORY Dinner Plate Bread Meats Cheese Dip Soups Sauce Pizza Beverage TOUCH 1 2 3 4 5 6 7 8 CUSTOM REHEAT TOUCH 1 or 2 1 2 3 4 5 or 6 1 2 3 4 5 or 6 1 2 or 3 1 2 3 or 4 1 2 or 3 1 or 2 Serving Temperature Warm 1 Hot 2 Very Hot 3 QUANTITY 1 ...

Page 45: ...OK FOOD SETTING Frozen Entre Casserole Frozen Vegetables Bacon Fresh Vegetables Frozen Burrito Hot Dogs Baked Potato TOUCH 1 2 3 4 5 6 7 8 QUANTITY 9 oz 240 g 11 oz 311 g 16 oz 425 g 2 cups 5 L 4 cups 1 L 6 cups 1 5 L 8 cups 2 L 1 to 4 cups 250 mL to 1 L 2 3 4 or 6 strips 1 to 4 cups 250 mL to 1 L 1 to 4 1 2 4 6 1 to 6 TOUCH Quantity Pad Quantity Pad 1 2 3 or 4 Quantity Pad 1 2 3 or 4 1 2 3 or 4 Q...

Page 46: ...r interior surfaces Wash often with warm sudsy water and a sponge or soft cloth Use only mild nonabrasive soaps or a mild detergent Be sure to keep the areas clean where the door and oven frame touch when closed Wipe well with clean water For stubborn soil boil a cup of water in the oven for 2 or 3 minutes Steam will soften the soil To get rid of odors inside the oven boil a cup of water with lemo...

Page 47: ...oiling Grid wash with steel wool pad and warm soapy water Grid is dishwasher safe To clean CRISPWARE Crisper Pan wash in mild sudsy water for heavily soiled areas use a mild cleanser and scouring sponge Pan is dishwasher safe To clean turntable and turntable support wash in mild sudsy water for heavily soiled areas use a mild cleanser and scouring sponge The turntable and turntable support are dis...

Page 48: ... 11 to 15 sec at 100 18 to 22 sec at 100 5 to 7 min at 70 30 sec at 100 PROCEDURE Cover loosely Do not cover when broiling Cover with gravy or wax paper Do not cover when broiling Check after 30 sec per serving Cover Stir after half the time Cover with wax paper Cover Stir after half the time Cover Stir after half the time Place on preheated CRISPWARE Crisper Pan Cover Stir after half the time Cut...

Page 49: ... VEGETABLES continued Cook at 100 cook power TIME 6 to 9 min 4 to 9 min 6 to 16 min 13 to 19 min 3 to 8 min FOOD Cauliflower medium head Corn on the Cob 2 4 Potatoes Baked 4 medium Squash Summer 1 lb 45 k Internal temperature should be 185 F 85 C after standing Internal temperature should be 185 F 85 C after standing then 70 VEGETABLES Cook at 100 cook power FOOD Beans Green or Yellow 1 lb 45 k Br...

Page 50: ...parts of chicken wings and legs in the center of the dish Stirring turning foods Stirring and turning foods distributes heat quickly to the center of the dish and avoids overcooking at the outer edges of the food Covering food Cover food to Reduce splattering Shorten cooking times Retain food moisture All coverings that allow microwaves to pass through are suitable Releasing pressure in foods Seve...

Page 51: ...um containers without pack age instructions follow these guidelines Do not place container on the wire Broiling Grid Sparking may occur Place container in a glass bowl and add some water so that it covers the bottom of the container not more than 1 4 inch high This ensures even heating of the container bottom Always remove the lid to avoid damage to the oven Use only undamaged containers Do not us...

Page 52: ... of your oven You hear the sound of the transformer when the magnetron tube cycles on As food becomes hot it will conduct the heat to the dish Also when broiling remember that the Crisper Pan is made of a special material that absorbs microwave energy making the pan very hot for browning To avoid burns use hot pads or the Crisper Pan handle to remove food after cooking and broiling Standing time m...

Page 53: ... popcorn in glass utensils The bottom of your Crisper Pan is coated with a special material that absorbs the magnetic part of the microwave energy This material becomes very hot and transfers heat to the bottom of the Crisper Pan for higher temperature cooking Sparking is caused by the burning off of fat from past cooking It will stop when fat is all burned off of the oven QUESTIONS Can I pop popc...

Page 54: ...ooking times seem too long The turntable will not turn CAUSE The door is not firmly closed and latched You did not touch START You did not follow directions exactly An operation that was programmed earlier is still running The electric supply to your home is low or lower than normal Your electric company can tell you if the line voltage is low The cook power is not at the recommended setting Check...

Page 55: ... closed completely You have set the controls as a kitchen timer Touch CANCEL to cancel the Minute Timer The command is not correct This is normal just as in conventional broiling There has been a command pad failure Call for service See Step 2 on page 56 Touch Number pad 1 to clear failure code from Display If none of these items was causing your problem see Requesting Assistance or Service on pag...

Page 56: ...nce or service in the U S A 1 If the problem is not due to one of the items listed in the Trouble shooting section Call the KitchenAid Consumer Assistance Center 1 800 422 1230 One of our trained consultants can instruct you in how to obtain satisfactory operation from your appliance or if service is necessary recommend a qualified service company in your area If you prefer write to KitchenAid Bra...

Page 57: ... the A Note to You section This information will help us respond properly to your request For further assistance If you need further assistance you can write to KitchenAid Canada with any questions or concerns at Consumer Relations Department KitchenAid Canada 1901 Minnesota Court Mississauga Ontario L5N 3A7 KitchenAid Canada Appliance Service Consumer Services Direct service branches BRITISH COLU...

Page 58: ...58 Notes ...

Page 59: ...ting cooking 15 Keep warm 39 Crisp 40 Micro 22 Minute timer 18 Popping popcorn 34 Reheating food 26 Staged cooking 23 Start 15 ELECTRICAL REQUIREMENTS 6 12 ERROR SIGNALS 15 TOPIC PAGE HELP PROMPTS 45 HOW YOUR MICROWAVE OVEN WORKS 7 8 PARTS AND FEATURES Broil element 13 Broiling grid 16 Control panel 14 15 Cook guide label 13 Crisper pan 8 11 16 40 47 51 53 Door handle 13 Door safety lock system 13...

Page 60: ... FROM DATE OF INSTALLATION 3 96 KITCHENAID WILL NOT PAY FOR A Service calls to 1 Correct the installation of the oven 2 Instruct you how to use the oven 3 Replace house fuses or correct house wiring B Repairs when oven is used in other than normal home use C Damage resulting from accident alteration misuse abuse improper installation or installation not in accordance with local electrical codes D ...

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