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DSJ-K9 Smart Device
17
4
Troubleshooting
Failure
Diagnosis
Solution
Power-on
failure
Low Battery
Charge it for 4 hours.
Damaged Power key
Please obtain service from our authorized maintenance
station in your region or contact us.
The
computer
cannot
identify
device
Not logged in to the
PC software
After connecting the device to a PC using the USB cable,
please enter the password at the PC software to log in.
Bad data cable
Change the data cable.
USB driver installed
improperly
Install the USB driver again.
Files cannot
be deleted
Insufficient account
permission
Under normal user account, only file reading is allowed.
To modify or delete files, please log in with the
administrator account.