14
TROUBLESHOOTING GUIDE
PROBLEM
POSSIBLE CAUSE
Solution
Refrigerator does
not operate
Not plugged in
The appliance is turned OFF at the control panel
The circuit breaker has tripped, or a fuse has blown out
Press ON/OFF
Check and make sure the power plug is well connected Ask an engineer
for help
Refrigerator is not
cold enough; can
not cool down to
the preset temp.
The compressor does not start
ask an engineer for help / check the connection of the compressor
Compressor self-protected and has stopped operating
The ambient temperature is too high (over 100°F)
The air venting is not smooth, check that the air duct is not blocked Fan
operates slowly or is faulty and has stopped functioning.
The door is not closed completely, or the door opened too long The
compressor, or its components are faulty.
Fans stop working or operate at low speed
Ask an engineer for help. Power the refrigerator ON and OFF. Check the
fan and whether the voltage is normal. If the voltage is normal, then the
fan could be damaged.
Evaporator ices up
Turn OFF the refrigerator for one hour and open the door. The ice on the
evaporator will melt. Check the door seal for any air gaps.
The door is not closed properly
Check the door lock, shelves, or other objects; make sure the door is well
closed.
Check the rubber seal for any air gaps.
Check the door hinges; make sure they are not loose.
Condenser is dusty
Wash and clean the condenser
Cooling system faulty (Gas leakage or blockage)
Ask an engineer for help
Compressor starts
and stops
frequently
The door gasket does not seal properly.
Use low heat on a hair dryer to make the door seal take shape.
The sensor connection is wrong.
Read the wiring diagram to make the correct connection of the sensor.
The sensor is faulty.
Replace with a new sensor
The door is opened too often.
Reduce the times/frequency of door openings.
The light does not
work.
Not plugged in, or the light button is "OFF." The light itself is
faulty.
Check and make sure the light button is ON, or ask an engineer for help.
The Refrigerator
seems to make too
much noise.
The stand feet is not leveling; vibrations lead to noise
Adjust the stand feet and ensure they are leveled.
Copper pipe hits other objects and makes noise
Gently adjust the position of the pipe.
When the compressor shuts down or starts, it is normal for
noise due to vibrations to be generated by the internal
moving parts due to inertia.
Take no action
A liquid plumbing noise may come from the flow of the
refrigerators gases, which is normal. As each cycle ends, you
may hear gurgling sounds.
Take no action
The door will not
close properly.
The door is blocked by the door lock, shelves, or other
objects.
Remove the barrier
Door sealing rubber is deformed
Repair or replace the rubber seal
Door hinges are loose.
Adjust and fasten the hinges.
Ice up
Outlet/suction outlet blockage
Remove the barrier
Fans stop working or operate at low speed.
Ask an engineer for help. Power the refrigerator ON and OFF. Check the
fan and the voltage. If the voltage is normal, the fan may be damaged.
The door gasket does not seal properly, or door is opened
too often
Use low heat on a hair dryer to make the door seal take shape.
Gas leakage or cooling system blockage
Ask an engineer for help
External cabinet
seems too hot
Ambient temperature is too high, or direct sunshine
Operating conditions need to be improved
Front grill outlet/suction outlet blockage
Remove the barrier
Fans stop working or low speed operating
Ask an engineer for help, power on the refrigerator, check the fan whether
the voltage is normal or not. If the voltage is normal, the fan could be
damaged.
Water drop on
glass door
Ambient humidity is high
Use a soft cloth to clean the water
The door is opened too often
Reduce the times/frequency of door opening.
The door gasket does not seal properly
Use low heat on a hair dryer to make the door seal take shape.
PART VII
TROUBLESHOOTING GUIDE